Search results for query: *

Admin if this is the inappropriate group to post this please advise. To begin I am not promoting, selling, nor recruiting. I am retiring and dissolving my business and just asking if anyone would be interested in servicing my current Avaya customers in the Washington, DC metro area. After almost...

I have a medical office customer that has IP Office 9.1 with 6 line appearances on each phone. They have 6 hunt groups configured with ring mode set as collective call waiting. I was just informed that their receptionist (HG 401) cannot put the 2nd call on hold when a 3rd call rings in. Instead...

Hello everyone. I hope someone is able to help me on this one because it has me at my wits end. Customer has IP Office 500V2 R9.1 Essential with embedded voicemail IP Office mode. They are unable to access the Day AA to change the greeting using short code *8401. They had been able to access up...

I've got a customer that has IPO 9.0 Basic Edition that has tried to change their AA greeting but the greeting won't save after pressing 3. They dial into AA 1 using 7811 for the morning greeting, press 2 and record. They press 3 after finishing the recording (it responds that the greeting is...

I have a customer that has an IPOV2 Basic Edition. They are changing their extension numbers to numbers that are beyond the port extension range on the combo cards. They currently have extensions 100 - 115 and they want to change to 111 -124. Does Basic Edition allow for me to renumber the...

Hi guys. I posted in an earlier thread about the issues a customer is having with her phone going off hook by itself. One of the lines are randomly seized and she has to disconnect the line cord to release it. I really appreciate all of your suggestions which I checked or implemented but nothing...

Hopefully someone has experienced this problem because it definitely has me scratching my head. The receptionist extension gets the off hook signaling from out of the blue. Each time she gets it one of the lines on her phone has the green in use led lit although she's not on the phone. She has...

I recently installed an IP Office R9 Basic for a customer. When I tried to log in to one extension's mailbox, I was able to enter the extension number but received log in incorrect message. Went into manager and changed the password and tried again. Got the same message so I changed it again. On...

I was just interested in knowing how do independent contractors and telecom business owners promote their business. I've received many requests from sites such as phoneinstallers.com, phoneinstallers.net Home Advisor, etc. to advertise for a monthly fee but have been hesitant in investing...

I'm looking for any recommendations for companies that you have done business with that produce quality custom music on hold recordings for digital on hold players. I've researched a few but I value the recommendations of the professionals on here that have actually used the services. Thanks...

I was trying to log into a Grandstream UCM 6104 to access the music on hold file but was unsuccessful on numerous attempts. I kept receiving "this site can't be reached" using Chrome as my browser. I did the following in attempting to log in. 1) I connected my laptop to the LAN port of the UCM...

I've got a customer that is migrating from their Grandstream Voip to a new Avaya IP Office. They have a custom message on hold wav file that I need to access and save to my PC or thumb drive so that I can load to their new digital MOH device. Is there anyone familiar with how this is done. I...

Does anyone have a recommendation for a custom message on hold unit and company that records the message? Larry Reid Reid Telesys Communications

I need help identifying this cabinet or maybe advice on accessing the rear of the unit. I assumed that it swung open as do many similar cabinets but I can't find a release latch nor will it pull open. There are no labels that identify who the manufacturer is. I need to access the patch panel to...

Interesting issue I ran into today. Customer has IPO 9.1 Basic Edition with several 9508 phones. System is configured as Key System with analog lines. All calls route to AA after 4 rings (day) and 0 rings (night). The problem is that all incoming calls neither ring or flash at extensions with...

Interesting issue I ran into today. Customer has IPO 9.1 with several 9508 phones. Incoming calls neither ring or flash at extensions with the exception of the attendant extension. Also when calling any trunk numbers callers hear one ring and then 3-5 seconds of silence and then ringing will...

Checking to see if any of you have a recommendation for a call recorder. My customer has a Partner ACS system with about 5 phones. He wants to be able to record calls for customer service reasons. Has anyone had any experiences with the Sparky+? I appreciate the feedback guys. Larry Reid Reid...

I have a customer that purchased a new IP Office and I agreed to configure it for them. When I went out and logged in through manager I received a message saying basically that the IP Office version is later than my Manager and that I should obtain a matching or later build. My manager is a...

Quick question guys. I've been trying to cross reference a Merlin Messaging module I bought at an auction to determine what release it is. The comcode is 108253683 with a PEC code 517A49. It's for a merlin legend and not magix. Also, if this is a release 1 does it require a port license? Thanks...

After replacing a customer's mlm 007 module they are now experiencing multiple issues. Issues include 1) when dialing an extension it goes to the operator and not voicemail, 2) dial an extension and it rings endlessly, 3)voicemail lights are not turning off even when trying to manually...