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I have a strange one. The user wants to be able to take themselves in and out of groups but when they go to oneX portal, (using any web browser or the Windows App,) and into agent control it says that the "agent is not part of any group." This is happening on two systems both are on 10.1 with...

HI All, I'm having issues with scheduled conferences. Everything seems to work most of the time. The main issue is when the conf does the auto call out, all that happens is a beep for the password, and this is all the time. This is weather i have the >REQUESTPIN Node enabled or disabled. Im...

Has any one managed to divert an Incoming SIP call back out on the same SIP registration. I can get the call to make but no voice thread940-1755453

Hi Guys, I have an Issue with OneX Portal and it not showing the name of the hunt group that is rung. A call comes in and say rings "Sales." On the phone display its shows the hunt group name but, within OneX Portal it shows just the number and the name if in the directory. HELP!!

I have a customer that has R$ dect and they’re having a few issues with the Signal. Does anyone know or have document’s of a basestation’s coverage zone/profile. Many thanks

HELP, I have a customer that has just gone to windows 7 on one machine. They are having problems playing the recordings Via internet explore 8. if they save it to the machine they play ok. (sound isn't the issue) Any input would be helpful Thanks

I am sitting my ACSS exam 3000.3 soon, can any one give me any tips or practice questions? DVD = Direct Voice and Data

HELP!!!!! I have a customer that has 3.2 (54) on a 406. They use the call listen feature which works fine. But about 50% of the time it Listens into 2 extns rather than just the 1. Eg Shortcode is *#N# Superviser dials *# 220 #, They start listening to to 220 but extn 221 will also be be in...

I have a 3 system SCN that has been working. But keeps going down. Last time i had to delete all the SCN programming to make it work again. The BB links are ok as i can ping all the systems from each site. Does any one know of any issues? Please help!!!! Stephen

HELP!! I have a customer that seems to have locked his phone. But i cant find anywhere how to unlock it. Please help

I have a customer that has a IP406DS on version 4.0(7), and they are having problems with there Ano phones giving out engaged when they hit the recall key to transfer. Does any one have any ideas? Many thanks Stephen

HI. Does anyone have any documentation on 4.2 yet? And does anyone have the true release date?

HELP!!!! I am using VM Pro V4.0.27, and can't get the campaign manger to work! I tried alsorts.