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I have a BCM 400, can not connect to it with element mgr. Either through the customer's network or directly to the BCM. I removed the expansion connection and all media bay modules. I can connect to the web page for the BCM and connect to the call pilot. The message that keeps coming up is -...

How can I run a dbchk or dbfix through putty? Also removing REPLOG files. Thank You!

Hello all Little background on my customers phone system. They have a NEAX 2000 IVS 1520 series software, voice mail with analog extensions and MCI integration. A PRI with incoming DID. The question is - They want to install a fax server and use a couple of analog extension with a DID number...

I have a new customer with the Nitsuko 124i system, the default password for level 2 (in) will not work. The old vendor must have changed and the customer doesn't now it. Is there a back door password or do I need to default the system, which I really don't want to do! Thanks

Hello all, I have a user with a 5410 with his msg light on, no messages in his mailbox and is not part of any hunt group. Has V16 as a source number, 16 is his extension number. I have left new msgs and removed them. Still the lamp stays on. Any ideas? Thanks

Hello all, Looking at the customers config off line. They have a dig w/atm in slot1 dig w/atm in slot 2 dig w/atm in slot 3 phone2 in slot 4 Trying to add the pri daughter board to the analog card. I assume I need to delete this card and reinstall with the pri daughter card. I know I will...

The IPK has a 4 ckt door phone card(DPH) Can I have 4 working door phones? I read only two talk pathes.

I have a customer that has people working off site. They want to have these people listed in the directory,callers can dial the extension number,then get transfered out the party off site. BUT they will not have a phone attached to that extension number. Can this be done with this system? Are...

Hello all, I have a customer with a IPK and ACD. They had the server, monitor and admin all on one pc, also using as her work station. I talked them into getting the server on its own pc. I loaded the client program on the work station.I removed from her startup the server,since we did that she...

Anybody hear of this trouble? Customer says the RTD disappear from all the agents pc's Calls still come in. Only way to get the real time displays to come back is to reset the acd card. Any help would be great!

Hello all, I took over a Mach 1 system with the Vodavi digital mail(blue), everything was fine until they wanted the calls to be answered by the auto att. I sent the call to H450D w/114 & 115(voicemail ports). Sometimes I get the greeting and most of the time I get please enter the mailbox...

Hello all, I have a IPK w/4.70 software,ACD Plus on a VMP U-40 2.22. Customer provided pc w/xp running ACD server & monitor 2.8. ACD has been running fine until Tuesday Nov.4th 2008. After day light savings change. Customer tries to log in using the login button,all they get is ringing. If the...

Hello everyone, Setting up a new ip office, serial dongle in place, trunk module in position B (tried A first). Try making a call, the green led for that line flickers and the phone drops off. Almost sounds like the system is in DEMO mode, I think the dongle might be bad. Any thoughts Thanks...

First time posting Have a customer w/IP Office, They want 4412D+ phones. Does anyone know if these have call id scroll. Also wants to know w/voice mail, can deleted messages be retrieved and sent messages be cancelled. And a question for myself - Would the IP Office support VOIP via home cable...