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Hello, Last December we removed our NEC IPS2000 and installed a ShoreTel system. We are a medical facility and have several dept's and clinics that require a main number (ext) and then 2 rollover lines. In the old days we called this a "square" setup. This worked well with the NEC. The ShoreTel...

Hello All, I am looking to verify what the appropriate, normal, or most often used settings (if there is such a thing) for the Network side of things when using CCIS. We are using Cisco switches (Catalyst 3560's) to connect to our IPS 2000 PBX's together. Am trying to verify things like---...

Hello Everyone, I need to add a PRI line onto our exsiting 2000IPS. We have one PRI currently in use for incomming calls only and its getting full from time to time. I am fairly proficient with 2000 programming but rarely need to do this kind of thing. I will be reviewing the programming...

Hello All, We have an interesting situation, we have two IPS2000's connected via CCIS. Our Voice-Mail is a UM8700 attached to PBX-A. Until recently all of our IP phones were built in PBX-A. We decided to build some IP phones in PBX-B, so far so good, we then set up a voice mail box on the IP...

Hello All, We have an NEC 2000IPS with a PRI for all incoming calls and another T1 for all outgoing calls. Lately we have received many complaints of intermitant phones calls,similar to a cell phone dropping in and out. The error logs show "DTI line failure Power failure kind Data F4 FF FF FF FF...

Hello, I have a static/buzz noise on my MOH. Our PBX is a NEC 2000IPS and the MOH input is via the CP-24 card. The "music" is clear all the way to the phono plug connecting to the CP-24 but when the caller hears the MOH they hear the noise along with the music, which implies the card is creating...

Hello Everyone, We have an NEC IPS2000 (R12.2) and would like to install SIP trunks. So, in a nutshell, is this possible? What hardware and software would be required? etc. Thanks in advance!

Hello, I have a question regarding our AD-120. I would like to able to call from one internal ext to another internal ext and have the AD-120 screen the call (which then gives the caller info as to how long they have been holding, options to leave a message, etc) I can get this to work from an...

Hi, We have a NEC IPS (R12.2) I have been asked to create a way for employees to call into the system and access any ext directly, day or nite (bypass the receptionist) I know the system has DID and DISA, not sure which would work best and a little unclear on the programming. Any thoughts? Thanks

Hi, We have a NEC 2000IPS (R12.2) and a Neax AD-120 (2.8)and have just recently started using "Call Handler" options to route calls to various depts. Our problem is that incoming calls routed thru the AD-120 "Call Handler" are dropping after being transfered when the ext is busy. No answer is...