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Nortel Option 61 Below is a print out of the TN(DN 834)where the message waiting light is not display. Any help as to what I am missing would be appreciated. REQ: prt TYPE: tnb TN 4 0 5 2* TN 4 0 5 3 DATE PAGE DES DES NEW1 TN 004 0 05 03 TYPE 3905 CDEN 8D CTYP XDLC CUST 0 FDN...

Option 61 Hi, Calls on ext. 356 are not forwarding to extension 354. What am I missing here? There is no v-mail assigned to this extension and the calls should be FDN but are not. REQ: prt TYPE: tnb TN 4 0 2 4 DATE PAGE DES DES 004002 TN 004 0 02 04 TYPE 500 CDEN 4D CUST 0...

Nortel Option 61 What is the easiest way to determine how many T1's are in my sytem and what they are for (local or long distance)?

Nortel Option 61 Symposium 4.0 build 4.2.6 I’m not too familiar with Symposium, but here is our situation. We have three agents in QUE answering calls. A supervisor is reporting that one of his agents in this QUE has been receiving more telephone calls than his other 2 agent. As soon as the...

Option 61 Is there a way to change the amount rings before x410 FDN or HUNTS to x515? Right now it rings three times and they would like it to ring 4 or 5 before hunting. TN listed below REQ: prt TYPE: tnb TN 24 0 1 0 DATE PAGE DES DES 0 TN 024 0 01 00 TYPE 500 CDEN 4D CUST...

Nortel Option 61 Our new long distance carrier is NOT showing activity on our T1 for outbound long distance. Can someone explain to me how to trace a call from a TN? We are wondering if our system is somehow routing the calls out on our local T1. ld 80 I received the following information...

BCM Release 3.5 build 2.3b I have minimal experience with this system. I removed all of the old messages, deleted and recreated the voicemail box, tried switching phones and compared settings of this extension with another, but the light is still on indicating there is a message. Any...

Nortel Options 61 Sometimes the transfer button does not appear, sometimes you can push the transfer button and the call connects to customer and sometimes it does not. What would determine if a transfer button appears or not?

Nortel Options 61 Sometimes the transfer button does not appear, sometimes you can push the transfer button and the call connects to customer and sometimes it does not. What would determine if a transfer button appears or not?

Call Pilot Messaging System Every morning ext. 7420 phone indicates that it has voicemail; however, when you check voicemail, there are NO messages. This only happens first thing in the morning. This has me stumped. I do not see another mailbox with the MWI set for that DN. I’m not sure this...

Hi! System- Nortel Option 61 I’m new with the Nortel systems. Can someone tell me what type DISA is? How do I look at the programming of it? REQ: prt TYPE: dnb CUST DN 7199 DATE PAGE DES CUST 00 DN 7199 TYPE DISA Thank you!

I setup an AODN in LD 15. After 12 seconds, calls are forwarding to ext. 567. I setup 567 as a MCR on 4 telephone sets so that it can be answered by multiple people. How can I program ext. 567 to FNA back to the switchboard?

Console displays that it is in NIGHT but it is still in DAY. I am currently using a Nortel Option 66. This stopped working after making this temp programming change in LD 15: AQTT 8 AODN 7207. I removed both changes and thought the console would function like normal. I removed AQTT by typing...

Is there a CLS that allows or denies call transfers? I have an analog set that will not transfer calls. I tried swapping phones, so I know that is not the issue. TYPE 500 CDEN 4D CUST 0 WRLS NO DN 301 0 MARP CPND NAME RANDY RIEBE XPLN 11 DISPLAY_FMT...

I have setup an ACD (456) to NCFW to a toll free number. When I dial the extension, I am able to be transferred to the toll free number. However, if I press option 4 in the calling tree menu(which is programmed to transfer to ext.456) I am being transferred to the Operator not the toll free...

I created a calling tree in application builder and I am ready to service and test; however, I am unsure how I should setup the route on the switch side of things. Do I program ext. 210 as a phantom TN, ACD...etc? My objective it to have users call the DID for ext. 210. get the recording for...

I created a calling tree in application builder and I am ready to service and test; however, I am unsure how I should setup the route on the switch side of things. Do I program ext. 210 as a phantom TN, ACD...etc? My objective it to have users call the DID for ext. 210. get the recording for...

Is there a way to determine what available DNS are DIDs? REQ: prt TYPE: ludn CUST DN CUSTOMER 00 - UNUSED DNS: 205 210 282 303 320 349 456 462 466 468 469 471 4721 4725 4730 4738 4740 4745 4786 4787 4788 4789 479...

I would like to program extension 209 to forward to ext. 7204 if there’s no answer after three or four rings. This extension does not have voice mail and 7204 does, and there is always someone available to pick up 7204 if the person at 209 is away from thier desk. I programmed FTR FDN 7204...

I have 40 TN’s identified as unavailable. I would like to remove all of them, but fear they are associated to a controlled application (Symposium, Signaling server, Remote carrier…etc) Some of the TN's have a satus of IDLE and some are DSBL. Can I assume the DSBL TN's can be deleted?