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  • Users: redsox1975
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  1. redsox1975

    Delay when dialing with AUTH CODES?

    CS1000M 5.5 software, just started having a problem with a 15-20 second delay when using a Auth Code for long distance calls. I have masked the problem by disabling Loop 51 and 99, they are associated with route 17, which is where the problem lies. I have traced several calls and they instantly...
  2. redsox1975

    Contact Center Outbound?

    Customer just asked me about setting up a "outbound call center". They have a Contact Center 6.0 with CCMA on site. My question is this: does CCMS have this capability? Does it require another server dedicated to outbound calling? I've only been trained on Contact Center Installation and...
  3. redsox1975

    Call Pilot 5.0 600R lost password to Call Pilot Manager.

    Hey guys, feeling stupid on this one. Long story short, fairly new installed 5.0 600R server. Logged in to CP manager a few months ago and was prompted to change the password, I did and wrote it down. I try logging in today and the password doesn't work. Any solution to this besides contacting...
  4. redsox1975

    Lost Touch Tones On Digital Sets

    Hello everyone. New kid on the block here. I have just lost my "touch tones" on my Digital Sets, i.e. M2616, M3904 on succession 3.0 software. No one has made any changes that I know of...any clues?

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