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I have a BCM200 V4.0 that keeps shutting down and generating critical errors. The indication is that I need to replace the MSC card. I have a spare MSC card that was recovered from another BCM200 system that was upgraded to a 400. Question, can I replace the defective MSC with my spare MSC...

Pardon the stupid question, but if a customer migrates from Option 11 to a CS1000, do they have to replace their Call Pilot VM system or can that be made to work with the CS1000. Also if they did want to replace the CallPilot can the Call Pilot licenses be migrated or do they have to be purchased?

I have a customer site where I've had to replace/repair the BCM50 4 times in the last year (2 system failures and 2 HD failures). The original install was a year ago. The customer has had uneven power issues in the past but insists those issues have been cleared up with their power...

I have a BCM50 R3 that's died. It's getting harder and harder to find R3 systems. I want to retain my R3 keycodes. What would be the upgrade process if I wanted to take my R3 keycodes and transfer them to a new R5 system? TIA

I have 2 BCM50s linked together with SIP trunks with MCDN on each machine. I want to take calls from Target Line XXX on Site A and after three rings and forward to a broadcast huntgroup on Site B. I can't change the DN of the huntgroup on Site B to match the extensions and there are no free...

I have 2 BCM50s 1 R3 the other R5. I have all the MCDN and SIP gateway keycodes installed and enabled. All patches are up to date. I have all my call routing, destination codes, target lines, line pools, etc etc configured correctly ( I believe). The WAN is a VPN. I can make make phones ring...

Can the user voicemail box minimum password length be changed from 4 to 6 digits on a BCM 4.0 system? TIA

I've recently upgraded a 3.7 system to 4.0 and installed the latest system and desktop client patches. After loading the clients on the desktops, it seems the unified messaging client is disabling the sound device. The only way to fix is to go into device manager and disable/ enable the driver...

I have a BCM 400 4.0 with a bouncing T1 generating a "slip underflow error" every minute on the dot.It's dropping calls intermittenly on the PRI and fax/modem calls don't work at all. The carrier is insisting the problem is with the BCM, because of on-site testing the carrier has performed with...

Trying to perform a backup a BCM 3.7 prior to a 4.0 upgrade. Whenever I try to perform backup I receieve the following error: "Apache Active Scripting Runtime Error There is not enough space on the disk. Line #169, Char#5" I get this error no matter if I'm trying to backup to the BCM itself...

Will IP1120Es work on a BCM50 R1 system?

Running the precheck tool in advance of the upgrade and it's telling I need to remove some CDR files to ge within the 200MB limit. How do I do that? The customer doesn't use the CDR function so it doesn't have to be pretty.

I've had 3 BCM50 R1 crap out on me in the last 2 months because of HDD failures. All were installed around the same time 4 years ago. Is this a known issue with Nortel and their poor choice of HDD manufacturers(as with the cap issue on the 200/400s) or is it just bad luck?

I have a BCM50 R1 that won't boot. Just sits there with flashing red lights. Bad HD? Any suggestions? Already tried level 1 and 2 reset with no joy.

I know I'm missing somethig basic here. Customer wants to retrieve voicemail remotely off the General Delivery box. When she tries to access she gets the msg "this voicemail cannot be accessed from an outside location". What do I need to check off to make this work? System is BCM50 R2

I have a customer who is trying to set up her Smart Phone with a speed dial into the BCM for remote voicemail access. When she puts the ** into the dial string it's too fast for the BCM to pick it up and when she adds a pause it's too slow and disconnects her. Anything we can do on the BCM...

I have a customer with a BCM50 3.0 with PRI/DID. He wants one of his digital extensions to act independently from the others (multi-business like) with it's own on-hold message different from the existing on-hold recording. Any ideas on how this could be done? TIA

I have 2 BCMs (400 4.0 site A and 50 R3 site B) networked with VoIP gateway trunks and MCDN/Qsig using H.323. The customer uses the trunks for desk to desk intersite dialing, centraized voicemail access and intersite receptionist coverage. Just started having a problem where Site B is not...

Is this upgrade keycoded or is it free? If it costs something, does anyone have a PN I can use?

I have a customer using a Adtran 7100 IP PBX that looking to add an on premise SIP based conference bridge. Does anyone have any suggestions?