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I have a phone with multiple extensions on it. Two lines (main number and customer call in line) have voice mail. When you answer one voice mail, the system automatically turns off the voice mail indicator for all other lines too. Does anyone know how to have the phone treat the lines separately...

I am new to the world of UCCX. System version: 9.0.2.10000-71 We have several groups set up across the country. All agents display in the supervisor's Real Time Display, except for the latest team. In the Voice CSQ's - Team Summary, it shows all the correct information, how many are logged in...

At a site we are converting from PBX to Cisco VoIP, we have a need for Multi Button phones. One that has been recommended to me is the 7861. I have never used this model, so would appreciate any input on it's robustness, quality of build and general user friendliness, especially as compared to...

Can anyone recommend a Nortel Certified installer/service company in the Appleton to Green Bay WI area? Looking for service on a 1000M (61C) Rel 7 with Call Pilot and Contact Center?

Has anyone found a way for users to be able to set up name display on their phones based on the Caller ID number displayed? This would be with inbound numbers only normally showing, but when the phone is compared to a "list" the phone would then show the specific name of the caller. Call...

We are about to go from CM 7.1 to 9.x on virtualized servers. Does anyone out there have any experience of this or something close? Can you tell me if there is anything I should be looking out for as far as issues encountered? We intend to bring up the virtual servers in parallel and move over...

I have a DID number coming in to Cisco CallManager 7.1. I need this number to go directly from the inbound PRI to a point to point PRI to a Nortel 81C. I need the Cisco to pass on the 4 digit DID to the 81C. I have tried several things to get this to work, but keep coming up with a busy signal...

We have a Cisco CME where certain users do not have external access except through system speed dials(Help Desk toll free, on call managers etc).Within the speed dials we can hide the number as it is being dialed, which includes a special access code for external access, however, when you look...

Up to the latest upgrade to 7.0, I have been able to remotely back up systems using the XBK command in LD 143. With release 7.0 it is telling me that I have to be directly connected to the call server cpu. We have multiple sites basically in the middle of nowhere, with no technical support on...

We have had a rash of unauthorised people using the paging system at one of our sites. Management would like to add some kind of security, so authorised users would have to dial a code to get access to page. The paging system does not have this option. Currently the PBX is an Opt 11 using a...

We have an E1 circuit coming in to a site in Panama from Cable & Wireless. Test calls using DID's. Call any DID and the first call connects, but if you call the same DID again when the first call is still in progress the second caller gets a busy signal, we do not see the second call hitting the...

When using one of our Express systems, trying to make a change on a phone, I click Configure/Phones then click on the MAC to open a phone to make changes. However I get a small pop up window saying "Loading information - please wait" - which I assume is normal, but it never goes anywhere. At the...

1000E 5.0 We are about to swap out LD PRI circuits in the near future. During this change we have to go from D250 to NI2 Protocol. Other than the IFC promps in the RDB and the Dchan is there anywhere else changes need to be made?

Cisco call manager express version 2.2 We have had this system for several years at a small location, about 25 users. This site has been very stable personnel wise so have not had to go in and make changes in about a year. Today we had an issue with a phone and needed to swap it out with a good...

We have a Valcom V9940 and Valcom paging system interfacing with a Nortel PBX, to an analog port. This station level page adapter has limits on the length of a page denoted by internal switches to a maximum of 64 seconds. Does anyone know if there is a way to set this up for longer pages or if...

I have 2 remote locations working from a centralized call manager version 4.2. Each has a VG-224 with analog extensions in a warehouse area. Each site has call pick up groups, which all work on the IP phones by pressing the appropriate soft key. Does anyone know how analog phones, that are...

One of our locations has recently moved from a key system to Call Manager we run in a centralized location, Ver 4.1 Their operator on the key system, used to be able to transfer calls by pressing one button which did the whole transfer-ext-transfer button combination all at once. Does anyone...

CCM v4.1 approx 2000 user with various IP phones over a number of sites across the country. At one small site they are reporting that the missed call directory is showing in reverse order and to see the latest entry they have to scroll all the way down to the bottom of the list. The phones are...