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I think I know the answer to this, but asking anyway. I know when you do a conference you can drop a person off of the conference, but can you put one of the parties on hold but not the other? The agent would be using One X Agent.

Hi all, I have a user whose One X Agent fails when switching from After Call Work to any Aux code. Oddly though, if I have the user go off hook and dial the feature code to change to Aux it works fine. My question is, since this is a remote user....does this use a special port to change back...

What would be the quickest way to get about 1000 announcements on a new media server? I see that System Manager has a backup function where you can download announcements. I also see a broadcast feature which I haven't tested yet. But couldn't an easier way be to just SFTP all the announcements...

Can anyone direct me to an Avaya doc that spells out the process of setting up a ringdown for a SIP phone? I have found some entries in a 46XX settings file on the boot server, but I'd like some bonafide Avaya instructions to help it make sense. Thanks!

Hi All, Does anyone know how to go about getting IX Attendant to record? Since it goes through Breeze, I have no idea how it works. Is it monitorable through the AES via DMCC? Or is there some other methodology? We have regular phones recording through the AES via DMCC, but isn't this Breeze...

Wondering if anyone has somehow tied your Avaya Workplace Presence status to Teams so that when we have users who use both apps, it shows them on a call in Teams when they're on a call in Avaya Workplace. If so, how would you do it from a technical perspective?

Question: I'd like to catalog the IP addresses of all the network switches at various sites that our Media Gateways are plugged into. From the command line of a gateway, is there a way to determine the IP address of the switch it's plugged into? Would it just be the default gateway? Or...

In My CM when Agents Are Logged Out And You Dial Them you get a Busy Signal. I have a picky supervisor who wants it to ring no answer when an agent isn't logged in. Is there a setting to change this? Thanks!

Is there any product literature around for setting up Avaya Workplace to use with agents in a call center?

This is probably a very silly question, but can some CMS reporting gurus help me understand. The screen shot below has an Abandon % of 4.12 But if I divide the total number of calls ACD+Conn Calls into the Abandons, I get 4.37 11/252=4.37 What am I not factoring in here?

Can You Ping An IP Address From A Phone You Arent At? Through CM somehow? I want to see if a phone at a remote site can ping the boot server.

Anyone know if its possible for an Agent to have a Vu Stats button that will display info for both Skills they are assigned to? I have Spanish agents that handle English calls as well, but since they are set for priority 1 for Spanish Calls and 2 for English calls, the Vu Stats button shows...

Hi All, I want to do something very simple. Duplicate one dial pattern for 50 new numbers that are not yet in System Manager. Having not done it before, my fear is that I will overwrite all the dial patterns in the system when I'm actually only trying to add 50. Does anyone know if...

I have a customer who doesn't like their abandon numbers and doesn't think they're fair. They said that some organizations allow a 5 second leeway on what is considered an abandon. Whether or not I agree with them, is there even a means to modify the reporting in CMS to allow for this? And...

I have agents taking regular calls in queue all day, but occasionally they handle critical emergency calls that ring in on their line appearances. All of their line appearances are in a coverage answer group when the emergency calls come in and they receive the call just fine. But if they are on...

Hello All, What's the consensus on the most appropriate version of Linux to learn that will be most applicable to current Avaya systems? Is it still mainly Red Hat? Thanks!

Can anyone recommend some online training (possibly free) that gives more of an emphasis on the Telecom side of Teams configurations? Thanks!

Has anyone else experienced hangs, disconnects, lockups, and failed logins with computers running Dell encryption? The issue for us started out of the blue a couple weeks ago. Wondering if it's a known issue.

I always thought that when you log into a station as an agent, it superseded all station settings like COR, caller ID, etc. But when I log into a station that has a separate pub unknown entry with an agent ID that has its own, it still sends the station CLID. Anyway around that? Thanks!

Can You Forward A Bridged Appearance From The Phone It's Bridged On? But without forwarding the primary line of the phone it's bridged on? What if it's bridged on multiple phones. Do you need console access on each phone in order to forward and unforward?