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I work in a hospital where staff can dial an emergency number which rings to the telephone operators ACD queue. Emergency manager wants those calls to have a unique ring whenever an emergent call hits the queue. I have already implemented change of CLS DRDD to DRDA and coded the particular key...

Converting our call center to VoIP and bought Avaya 1150e phones to run on CS1000, Rel. 7.0. When I built the first phone, I noticed none of the ACD keys - MSB, NRD, ACT, etc. - that are already on the phone show up as programmed when I print the TN record. KEY 00 ACD 2580 0 2850 AGN...

I have installed a 2050PC softphone on my desktop box, Win 7, and have it working. I can dial out and receive calls without problem. I can leave voice mail in the mailbox and get the MWI lamp to light. What I cannot find is KEY 16 MWK anywhere on the desktop application. My PBX is CS1000 Rel 7.0...

I have had to reuse a DN, let's call it 3456. The new user of DN 3456 is stating that she is receiving calls, in voice mail, after hours that are meant for other offices. My thought is this DN 3456 is on someone's Call Forward, either a digital set with a CFW key, or an analog set with FTR CFW...

I have an Opt 81C running CS1000. When I stat my D channels in LD 96 the DES that is displayed applies to the setup that existed several years ago. We have a new provider plus I would like the DES to be a bit more descriptive. How can I go about doing this? Thanks,

I am converting our attendants from consoles to ACD telephones using M3904s with AOMs. The basic ACD queue is for the incoming calls to the facility, linked to 2 CDNs - one for local calls and one for toll-free calls, to go to the ACD queue to which the operators log into. A contractor wants a...

I have an Option 81C running CS 1000. I have three unused UILC card slots that I would like to reuse for analog/digital LCs. When I added a DLC in one of the slots I got a SCH5405 BRI SILC/UILC card not allowed. (Monitored set cannot be a BRI set). How can I convert the the three card slots back...

I have taken over a PBX and found the subject card in one of the cabinets. It appears to be shut off - no lights on, none blinking. Google check shows it had something to do, about 1997, with Meridian MAX. Can anyone shed light on if this is till useful? I have an 81C running CS1000E, Call...

I am on an 81C Nortel switch using OTM from the desktop to access all the overlays. My question is, can I redirect output from the command line to a file? This would be particularly useful for checking status in LDs 96 and 60, and other maintenance routines. I know I can highlight the output...