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I have an end user of a 7925 who wants the ability to forward calls to a different extension without answering the phone. similar to how iDivert forwards callers to voice mail. is this possible? Thanks, Tina

intermittent Phones are stuck on configuring IP. I have deleted the phones and set them back up and I have also deleted the IP address in the DHCP scope. eventually it will obtain an address. Any ideas? Thanks Tina

Currently we have 7942 phones setup in call manager. I need to add a new 7962 for the first time. Do I need to identify this device somewhere in the system? I am stuck on configuring IP. I went into the settings on the phone and I see it have a valid ip/gateway and subnet mask. Thanks, Tina

I know we have the capability to port numbers from Nortel to Cisco. Is it done from the Nortel side or the Cisco side and how do I do it? Thanks, Tina

I have a 7962 phone that I need to configure. I entered **# but it does not let me change any of the settings. It was used at a different location, there a way to reset to factory settings? Thanks for the help Tina

I am replacing a 7925 and the user has enteries in her phone book that needs to be transfered onto the other phone. Is this possible and how do I do this? Thanks, Tina

The message waiting key will not turn on when there is a message. This phone has been in service for years and has worked fine. About a month ago the light stopped working. Replaced the phone with a known working one and still the same results. Any ideas as to why this will not work? Thanks, Tina

will a M2616 phone work on the Norstar phone switch? I currently have on our Nortel cs1000 and would like to put it on our Norstar system. Thanks Tina

How do I find the number of seat licenses and how many are in use? Thanks for your help.

just added new Cisco phones to our wireless network and in one area (x-ray) we are now having an issue with the phone cutting out and warbled. I replaced the phone and got the same resault. I stand under the access point and I have full signal strenght and it still happens. could this be network...

just added new Cisco phones to our wireless network and in one area (x-ray) we are now having an issue with the phone cutting out and warbled. I replaced the phone and got the same resault. I stand under the access point and I have full signal strenght and it still happens. could this be network...

How do you change the number of rings before voice mail answers? right now it is set to 3 and that is not giving them enough time to answer the phone. Thanks for your help.

I am installing a Plantronics headset and I need to enable the headset hookswitch. Can someone point me in the right direction? Thanks for your help

Is it possible to forward an ext on the Nortel to the Cisco Call Manager? Thanks for your help.

with the use of a sms modem can you send text messages to a pc from a cell phone? Thanks,

we have call manager express at our remote locations. I have setup a call pickup group at one location and it is working fine. I want to set it up at another location and when I push the pickup soft key all I get is a dial tone. Am I missing a step? Thanks for your help.

Anyone have experience with ccx editor. I am getting java.netUnknownHostException error while trying to log in. I check the IP address and I have the correct IP. I tried the name and got the same. Thanks for your help. Tina

Is there a setting in the CLS to enable the dialed number to show in the call accounting software. right now they all come in as a 710 prefix. Thanks for your help Tina

Try to set up an IP phone on our DHCP vlan and I am getting a DHCP parse error. I am not sure of my programming on the phone. Would anyone have a generic set of program instructions that might walk me through this? Any help is greatly appreciated. Thanks much, TAusloos

I have an individual that has requested to place an international phone call. Is there a CLS that needs to be changed to allow this? Also will it change it for all phones or just one.