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Interesting questions: The BST door phone says the button lights up. I am installing one for the first time. If the button lights up my question is why does the sets not have a back light on the displays on for example the 7310's and 7316's? Thanks

I have a client with a MICS 8 x 32. THe block is pretty messy with old wiring. I know they are not using all station ports. What is the best way to ID the availbale ports at the block where cross wire is existing. I want to clean it up for future use so Iwill not have to go thru this every...

Hey anyone know of a forum for Executone? I can;t find it on here. I have a client that has what seems like an old Executone "Isotec"? Never heard of it and want to try to help them with some bad port and voice mail issues before we replace it. Any help would be great. Thanks!

Can you point me to a manual for the install and use of the FASTRAD. I tried pdf.textfiles.Com but it is not there. Thanks!

Customers are reporting that at times the number "1" is appearing on their sets. I can't figure out why. I have unplugged the sets to reboot them the problem goes away and the returns but only on a few of the sets and it is always the same sets every time. It must be some config. like display...

Customer is using a fax machine for outgoing only and wants to avoid paying for another line so I used an ATA to grab a line from POOL-A I placed an ATA on it and can not get it to pick up a line pool instead it keeps starting out with internal dial tone and then I have to dial 9 to get an...

Does the Nortel Call Center agent station software provide any stats regarding incomming calls, duration, dropped calls, etc? I have a gold course reservation center that wants to get more than just calls routed to the reservation agents. They want to monitor calls and stats etc. Thanks!

MICS T1 R1 customer reporting a little hum and static when dialing out. Does this sound like the 4 port DS card. Internal calls are clear. I have reported to the Telco and they show clear. I have had to use compressed air in teh past to clear this problme before. have reset the system.

I posted this on the Vodavi forum but can't any help. If anyone has worked on Vodavi can help me I would appreciate it. I moved a small 8x16 with CID and everything went well except the CID will not display on teh sets. CO is sending CID I confirmed it with my Butt set. Any help would be...

I usually work on Avaya / Nortel this clinet had a simple move of their Vodavi and everything went just fine except the CID will no longer display on the sets. I have confirmed that the CO is sending the CID info via my test set but nothing on the displays. Any suggestions? Thanks!

I work on MICS/CICS and I got a call from a business that is closing it's door and wants to sell their 72 station BCM. Any suggestion for the manuals for the BCM I looked on pdf.textfiles.com and could not find them. How about any suggestions on salvage value of this system? Thanks!

Is there a SLS with a MWI that will work off a Nortel MICS 7.0 for a small motel? The customer wants to DC the older 2500 sets so I would like to use traditionla digital sets in stead of analogs and DC the ASM modules. Any suggestions?

Can multiple CAP or KIM's be strung together so the recp. can monitor and transfer calls to all station users in a large installation? If so how are they daisy chained. Thanks!

Client has an old Mitel sx-200 and at a 130 bed motel and wants to add AA, VM and WU service that the guest can activate themselves. Can this system be upgraded to provide these services? I have looked at DuVoice and so far I like what I see. However DuVoice said that they do make an interace...

Work on Partner, Merlin and Nortel for years. Sone is suggesting I try an IP for a small 130 room Motel with DuVoice for the wake-up calling and voice mail. What type of learning curve will I have to train myself on the IP with my 30 years of service and experience on the Partner, Merlin and...

Does anyone have the install and user guide for Desktop messaging for a NAM. Clinet wants to take voice mail and convert it into email audio files. They have a MICS DR5 with a NAM 4.1

Has anyone used the ALARM setting for wakup calling for their clients in a Motel/Hotel setting? Can only the recp. set up WU calls or can the guest set them up via a single line analog 2500 set?

I am use to setting up VM for offices. Am setting up a small Motel. What would you suggest the best way to set up VM for guests and front desk employees to easily set up and use. Thanks!

Customer is racking up charges from ext. users who dial 411,900,976 and Operator Calls. what is the best way to block or intercept these calls? Can an access code be used for authorized persons to bypass if these calls need to be made.

Client has an old Mitel and wants to replace it. I work on Partner, Merlina dn Nortel. Some one suggested IP Office. Can I resue their existing anlog MWI 2500 sets? They also want user friendly Hospitality services i.e voice mail and self serve wake up calling. Does IP offer these? Is...