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I need to provide someone with the Auditor role in System Manager 6.2 so they can view the settings for Session Manager/Routing. How do I accomplish this? I already set up a login with the Auditor role but cannot determine how to assign read permissions for this.

We have had a few instances of the last few years where a phone will not get a DHCP address after an outage or some reboot reason. A lot of phones will boot up just fine and then you may have one or 2 (even Polycoms will do it) where they go into Discover or get some other error. Clearing the...

I have never renewed certificates before so I want to be sure I do not mess this up (strong emphasis on "I've never done this before"). We have System Manager 6.2/SP4 - our Identity Certs will expire 5/26/16. Is it a simple matter of just clicking on "renew certificate" or is there more to it?

We have a user who is intermittently experiencing a loud fax tone and sometimes what sounds like road noise from a cell phone on his inbound external calls only. The caller does not hear this and thinks no one has answered so they hang up but we hear the sounds on our end. The issue is noticed...

I know crisis alert can be set up to alert a pager but will this be sufficient to alert a telephone instead (building security for example)? Is anyone doing this now? I have CM6.2 and we currently use crisis alert to notify people internally when 911 is called.

I have looked through the posts and Googled this topic and still confused. We have CM 6.0.2 and Session Mngr 6.2...we use Lync for IM'ng but would like to use it for making calls and showing presence - to do this, what do we need? I have been seeing AES, Microsoft Lync Integration Server, etc...

We have found if you enable EC500 (CM6.0), call hits your office extension and rings both that & your cell...if you deny the call on your cell, it goes to your cell voicemail and not back to your office voicemail. The only way it will go to your office voicemail is if you don't touch anything...

In CM6.2, how long should the history log in an ESS system stay populated? Is there a setting to control this?

We are migrating users off of Modular Messaging (MM) on to Microsoft UM. As we do this (using Exchange back-end BTW), the AD Accounts automatically remove the license for MM so I was expecting to see the license file decrease more than it is but in the last 3 weeks, I have only seen it go down...

Has anyone set up a 2nd dial plan in Unified Messaging for 10 digits while an existing dial plan is 5 or 6 digits? We have a request to add a person's cell number (10 digits) to their 6-digit voicemail box. But I'm being told that a 2nd dial plan is needed in order to add that length of...

I have a Cisco ATA190/SIP device that we want to test in our environment for misc. analogs and a few fax lines. We expect a lot of this will fade away and have already seen that in a couple of offices but in the meantime, want to see if this will work because management wants to do away with...

We are looking for experiences with SIP providers from planning and implementation to post-install support. Any and all comments are welcome! Thanks.

Using CM6.0.2 Our billing group number is currently set up to route callers to a vector where the call is sent to a specific extension (which has a cover path going to a covg answ group) based on time of day. There are 3 groups. One answers calls between 8:30 and 1, one answers between 1:00...

Intermittent issues with calls going directly to voicemail and not ringing the station. Station is not in use, on SEND or forwarded. Station did not lose registration. CM 6.2; Modular Messaging 5.2; 9650 IP Phones and 9641G IP Phones; external calls using SIP; SBC 6.2; Session Mngr 6.2...

At least one of our locations reports clipping on external calls about 80% of the time. Some times pretty severe. We have CM 6.2; Sess Mngr 6.2; SBC 6.2; 9650 IP phones in that site and we use AT&T SIP for external calls. We have a core location/remote sites are on redundant WAN circuits. All...

I have a 9650 phone I'm trying to use as a VPN phone. After I enable VPN, enter the user name and password, it connects just fine and if I log out/back in it is fine but if I reboot (as you know can happen at home), the settings are lost - I have enabled VPN again, enter user name (password...

Is anyone able to make or receive Skype Calls? If a Skype user calls inbound to us (CM 6.0/Session Mngr 6.2 and SBC 6.2), calls are getting as far as Session Manager and we are getting a 403 Forbidden (Denial 1732) - calls do not go further and caller experiences a couple of rings/fast busy or...

I have a user that wants to forward his cell phone to his Avaya office phone. When he does this, the calls do not hand off to his office voicemail. They instead go to the recording to enter an extension for the person you wish to reach (what we call guest access or back door bypass). We are...

We are currently using Modular Messaging for our voicemail system but will be migrating to Unified Messaging. Our CM6.2 has a feature access code of #89 to transfer calls to voicemail - X111234 is bridged on secretary's station X115555. If someone calls x111234 and the secretary answers, she...

Trying to understand the impact of the field "# Times Exceed BW Hit Today" when you status "ip-network-region x". Do callers notice anything? If it is bad...no one is complaining! Inter Network Region Bandwidth Status...