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  • Users: Westbrook
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  1. Westbrook

    Report

    Anyone know how to get a report form Nortel BCM 400/1000e that shows configuration? Speaking in avaya terms something similiar to list configuration, list trunk, display trunk, etc. i see i can drill into the media bay modules 1 by 1 but no report displays this in summary.
  2. Westbrook

    BCM 3.6 Boot error

    Voicemail is not accessible and i've checked the caps they are blue. I restarted the bcm with a monitor attached and a blue screen appears: stop c0000135 unable to locate DLL the dynamic link library winsrv could not be found in the specified default load path. beginning dump of physical...
  3. Westbrook

    Alarm Banner

    had to hard boot nortel bcm yesterday. phones are working and vm is ok. in alarm banner i'm seeing repeating critical errors: The Routing And Remote Access Service service terminated with service-specific error 126. Service "Routing And Remote Access Service" stopped unexpectedly. Win32...
  4. Westbrook

    Music On Hold through speaker

    So i have music on hold using BCMAMP going. figured out the line types had to be public and not set to private. i hit feature 86 and music is playing through my phone. so how do i turn it off on my phone? press feature 86 and it says MUSIC On.
  5. Westbrook

    Park/Queue Calls

    Using a bcm400 without call center. know of a way to put calls in a queue? we could use the park feature but no way to view parked calls very easily and prioritize those calls. several calls are held for tech support and tie up customer service lines. Thanks for your suggestions.
  6. Westbrook

    routing service?

    How can i schedule external calls to a line to be redirected to another external # during non-business hours? I do this manually in the web interface to redirect the line but would prefer a schedule.
  7. Westbrook

    Answer DN voicemail

    I have ext. 6603 with answer DN 6627. Forward on busy is 6819 on ext. 6603. When ext. 6603 is on a call and a call comes in on 6627 the caller gets the voicemail of ext. 6603. how can i configure my bcm so calls to 6627 get the voicemail of 6627 regardless of 6603 status? thanks, Rich
  8. Westbrook

    BCM 400 General mailbox setup

    I thought i had this working a few months ago but find out it no longer is working... I have 4 customer service employees, all with target line 241. Their unanswered calls go to 6819 (voicemail) after 6 unanswered rings. I would like unanswered calls after 4 rings to hit the general mailbox...
  9. Westbrook

    Polycom Soundstation2 direct connect?

    Can I add a polycom soundstation2 direct connect (nortel) to my bcm400? I can't seem to get it to register the DN that was on the old T7316e console.
  10. Westbrook

    BCM 3.6 and Navigation

    Running BCM 3.6 accessing over LAN via VPN. Attempting to expand Services -> Telephony Services but doesn't expand beyond that. Running IE7, tried firefox. Problem with browser settings?

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