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i have a 100 phone system that is dying...if i take the cartridge and software card out, and put it into the new system will the new system take the programming of the old system?

i have a bcm 400 4.0 that is having an issue with forwarding no answer. if both intercom keys are in use on the end users phone, when the third call comes in it rings forever instead of going to VM. if only one intercom key is being used, it rings 4 times then goes to VM. the prime set on the...

I have an old MICS that lost power for about an hour on friday and ever since the companion phones are no longer working and i'm getting a UTAM failure on my alarm set. When i connect to the system remotely and try to re evaluate the run now option is greyed out and it says that its disabled...

Does anyone know what would cause a print caller error on my RCC server? We changed the IP addresses in our office. We reloaded the RCC server and restored the database from the old server. Now when the RCC server boots up the Print Caller says that it is failing cause the location of the...

Is it possible to replace a crashed 3.6 hard drive with a new 3.7 hard drive on a bcm 400? I would say no but my vendor is telling me that it's perfectly fine. Thanks in advance

I have an HR department that wants to have their own vm boxes with the VM indicator on them. they also have a mailbox that people call into if they are sick. they want all of the HR department to see when there's a VM in that box, or have that messege forward to their vm boxes. Any ideas...

Does anyone out there have any user guides for the NEC VoicePoint or know where I can get a copy? Thanks in advance.

I have a customer that is looking for a SIP solution at the carrier level. I've never connected SIP from the carrier to the BCM other then when tying multiple locations together for VoIP. Also, i've contacted a couple local telco's and they say that the SIP products out there are not very...

I have a call pilot 150 with 3.1 software. My problem is that when i try to run reports for 2009, 2009 is not an option within the reporting. I've tried pulling the database, reloaded on a new pc, and uninstalled/reinstalled the application and call center reporting software. any...

In replacing a 3.6 hard drive the documentation says to put the new drive in and wait til the status light goes solid green...then initialize the drive, then a profile selection...however, i waited for 2 hours for the status light to turn green and it never did. so, i initialized the drive and...

Can you use a 7406 base station with a 7406e handset? I'm not thinking so but figured i would see if anyone had a technical reason as to why not. Thanks

Has anyone set this up before? If i am going to send these traps out to a NOC, is there a third party piece of software that i need to send the traps as emails?

Is there a way to have the bcm50 send out a notification automatically when theres a critical alarm? Whether through dial up or internet? I'm looking to set this up for a customer and it sounds like they want it to act like the SEB on an Option switch. Any assistance would be great. Thanks...

Folks, i have a call pilot 150 connected to a MICS 7.0. when you get someones vm, you are unable to get out to another ext. is there any way to set up so after leaving a messege, you can enter in another ext. # to be transferred to them? thanks in advance

Folks, i have a couple did's that are ringing in at the recept phone when they shouldnt be. i have the lines assigned to the appropriate ext.'s with the lines prime set to the ext. the lines are assigned to. however, when a second call comes in on the phone, they ring in at the recept. phone...

i am swapping bcm's on monday. the old one had 3 digit mailbox numbers and the new one has already been initialized with 4 digit mailbox numbers. is there a way to change the dn length within callpilot to 3?

Folks, I have a bcm 400 that originally had a 3.6 hard drive on it. customer called cause all the phones were down. when i got there all the modules status lights were lit orange. i could log into the box but the system id was unavailable. i swapped out the hard drive with a 3.6 and all was...