Search results for query: *

Hello all, I've setup the "Guest Login" feature and it seems to be working as designed for the most part. The only issue I'm having is that the phone with the guest login feature does not log back in with its extension after the login time expires or if the user logs back into their desk...

Hi, We're moving to a new building and we have numerous analog devices (conference phones, fax machines, parking lot call boxes, etc). The issue is that the new building is not wired for analog lines. Does anyone know of any converter boxes or another solution that would allow us to use our...

Trying to setup a hotline phone that will ring at 10 different phones simultaneously. It's a wall phone at a secure entrance that needs to ring at all 10 users phones in the secure area at the same time. Tried the hotline phone setup and it works but I can only get it to ring at 1 station...

Hi everyone, Having some issues with setting up FNEs. I have some FNEs that work just fine (Send All Calls, Send All Calls disable, Calling Party Number Block, Calling Party Number Unblock) and some that don't (Conference on Answer, Conference Complete, Drop, Transfer Complete, Transfer on...

Hi all, Here's what I need to do: We have 2 groups of 25 cell phones that get checked out to people that need one temporarily. When someone calls into the office, I would like the caller ID on our desk phones to show the name of the group that the cell phone belongs to. Also, we have very...

Hi everybody, Wondering if anyone knows how to make sending outbound faxes easier for the user. We have MM 5.2 with MSS back end. No Outlook or Lotus Notes. Typing in the whole sting with "Fax=" and the "fax number" and the "server & domain" is way to clumsy for our users. Has anybody come...

Hi, We just activated WSO on our MM 5.2 system and I have a question. There is an option under Call Handling called "Block the call and play". Help says "transfers callers directly to your mailbox where they can leave a message." When I activate that feature along with an optional greeting, I...

Hello all, Has anyone ever had to rename their MSS server? I have one 3.1 MAS, one MSS server and one Webclient server. The name of the MSS doesn't fit with the organization's naming convention and has to be changed. Is it just a matter of changing the server info on the MAS and MSS? If...

Hello, We had a power outage recently and several of the 9620/9630 phones are having some issues. Their call log only shows calls since the power outage and the Backup/Restore option in the Advanced Options menu is missing. Their xxxx_96xxdata file shows the date of the power outage. It...

Hello all, My organization is looking for a new call accounting system and was wondering if any of you have experience with MTS TEM (formerly Anchorpoint). I pushed for microcall but I think its more than they want to pay. We have Avaya CM 5 with Modular Messaging 3.1. with about 2000...

Hi Everyone, When you status a station, it shows the type of phone a user should have (administered type) and the type that is actually connected (connected type). Does anyone know if there is a report that shows both for multiple users? I have CM 5 with an S8730. Thanks as always.

Hi everyone, I have an issue with calling from the phone log. What seems to be different from the other posts I've read about this problem is that we have 10-digit-dialing in our area. Here's the specifics: The metro area consists of 2 different area codes, 816 & 913. We are in the 913 area...

Hi everyone, I have an issue with incoming caller ID. We have an S8730 with CM 5 and isdn lines. Occasionally when someone calls into our office, the caller id displays the name of one of our trunk groups instead of the caller information. I thought I saw a post on this problem but I haven't...

Hi all, I have an s8730 and using 9620 & 9630 phones. Users phone info is backed up to the http server. When someone terminates, how do I get rid of their contacts? If I just delete their extension in ASA and reuse the extension a couple weeks later for a new person, the contacts from the...

Does anyone know of any online or self training for Avaya Communication Manager? I've spent hours and hours trying to find answers to problems but Avaya doesn't seem to want to give you enough information so you can figure it out yourself. I really don't want to have to ask my company to send...

Hi all. I'm going slightly insane here today. Avaya tech support wants me to send them my 46xxsettings.txt file so they can help diagnose a problem. I have a new S8730 and I finally figured out how to get to the directory of the server using WinSCP. I know nothing about Linus either. But I...

Hi all. I'm going slightly insane here today. Avaya tech support wants me to send them my 46xxsettings.txt file so they can help diagnose a problem. I have a new S8730 and I finally figured out how to get to the directory of the server using WinSCP. I know nothing about Linus either. But...

Does anybody have any recommendations on a quality autodial/ring-down phone that are reasonably priced? Bought a couple of $50 ones and they are junk. Thanks.

Hello all, I need help with learning more about the 2400 quickly, as we are switching over to Avaya in the next couple months. I need to figure out all the info I need to get out of the switch to give to Avaya so they can program the new system. Trouble is, I know some basics (moves, adds...

Can anyone help with this please? We currently have 2 Sprint long distance pri's and we are switchting to Everest. The switch is an NEAX 2400. Is there any programming at all that needs to be done or is it just a matter of plugging the new line to where the old lines came into the switch...