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I have an old Premier RUF 2704 Impressions on Hold device. On the side is a handset jack, which I believe will allow me to record a custom greeting. I am not too computer savvy on downloads. Can anybody direct me to the instruction manual? Thank you All!

We setup 2 pieces of e pre-owned equipment TDA50 with TVA50 Recorded two custom greetings 601 & 602 602 is the Spanish greeting accessible from prompt 1 of the original greeting 601 We have 2 mail boxes 101 and 104. 104 is referenced in greeting 601, press 2 for billing dept. When we...

Anybody know if Jail phones direct to bail bondsmen have Hot Dialers. or are the direct ring down circuits? alwayslearning

I am resurrecting this older thread with a twist. I put in an ACS R6 for customer who had an older IP Office ( not sure if it was the original type?) that he did not like. He had an existing Viking PA2A paging / loud ringer combo already setup. Now when he hits the all page button I think it...

I am resurrecting this older thread with a twist. I put in an ACS R6 for customer who had an older IP Office ( not sure if it was the original type?) that he did not like. He had an existing Viking PA2A paging / loud ringer combo already setup. Now when he hits the all page button I think...

On a Partner ACS 509, I have tried numerous RCA plugs, and even shaved down the rubber insulation on a couple. MOH only works if I stand there and hold in RCA plug? Is there a brand specific RCA plug that anybody knows about to help out this type of common problem? alwayslearning

Last night went to a customer's home with Merlin 820D. They have 3 incoming lines, some extensions had all 3 for line appearance, but on some extensions only L1 and L2 showed up, and on some other Extensions only L1 & L3? I slid programming switch to P and tried to do an automatic line selection...

Last night went to a customer's home with Merlin 820D. They have 3 incoming lines, some extensions had all 3 for line appearance, but on some extensions only L1 and L2 showed up, and on some other Extensions only L1 & L3? I slid programming switch to P and tried to do an automatic line...

I put in an ACS R6 for customer who had an old IP Office that he did not like. He had an existing Viking PA2A paging / loud ringer combo already setup. Now when he hits the all page button I think it is *70, but it may be *71? Anyhow, because he is an older gentleman he does not hang up...

We are trying to install the Avaya 1x Mobile app on An IP office Version 11.0 IP500 V2 We have access currently to one phone and can make outgoing calls on an IPhone. But we cannot dial internally nor dial into Auto Attendant 499 Can someone point me to some good literature that you follow...

I was at new customer yesterday. Reception Ext.100 having incoming call pickup issues. Cannot pick up calls, except for speakerphone. Do not hear anything on handset. Yet when same exact phone is switched to different KSU jack port problems go away. Plugged in three different phones Jack...

Customer has Partner ACS R 5.0 with 308 processor and two 308 EC cards. So highest Ext. is 33. Problem now is Ext. 21 kept getting calls when main lines ring, and display says forwarded from Ext. 47. Also if receptionist during testing rings Int. 47 it goes to Ext. 21 with the display message...

My customer is in process of converting from AT&T to Ring Central Office at Hand. I installed two ATA SPA122 Cisco devices. One is for the Fax machine, and works perfectly. The other one I have setup to ring a Trimline wall phone with no dial pad. In addition it is needed to ring an...

We setup twinning with all extensions. Now x 209, his cell phone intercepts most of the incoming calls to the business main number. The calls go to this guys voice mail, yet when I intercom x 209, sometimes he is able to answer. I have logged out, then in, turned twinning off/on numerous...

I read some posts, and paid particular attention to TouchToneTommy's responses. However, we were not able to complete the task. Customer bought used system. I installed it. Motel rooms are on the 16 port analog card. We setup all rooms to be restricted and can only dial 0 for front desk, and...

If my Pana certifed tech hooks up to these systems, in his programming software, is there a page where he can view present VM PWs? I know when I go into my Mitels I can see them Thanks as always in advance. alwayslearning

I read the previous posts, but..... does anybody have any ideas to get this to work with R 11, or do I need go back to R 9 or R 10?? Any help would be greatly appreciated. Thank you!! alwayslearning

The viking door box seems to generate about 4-5 rings to the user's ear before it rings the receptionist's desk with IPOffice Vers 11.? How do I make this immediate? door box is setup on an un-used trunk port in the IP Office. We also have a PRI but that should have nothing to do with the...

Randomly Ext. 109 seems to be calling the in house operator ( Ext. 100) Any thoughts?? Thank you in advance!! alwayslearning

New customer wants external call forwarding on their system. Is this possible on this KSU? NEC DSX about 12 years old external call forwarding programming? alwayslearning