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We have an Avaya IP Office IP500 (software V4.1)that I recently moved to it's own subnet. The IP Office is on net 192.168.1.0/24 (IP Office assigned address 192.168.1.31). All the phones and voicemail server are on the same subnet and everything is working fine. From my PC on subnet...

We've recently switched carriers and our new vendor does not allow us to set caller ID to any number other than the ones we own. This is somewhat inconvenient for forwarded call as you can't see the caller ID. Is this standard, or can I ask them to allow it?

We frequently record client interviews that exceed 3600 seconds (1 hour). Asking users to restart the "record" session after an hour is inconvenient--and they often forget. Is there any way to increase the limit beyond 3600 seconds. It's not space issue as we have a ton of space available on the...

Is anyone using the new Comcast service that delivers a T1/PRI handoff? This is not an internet service, but they use the coax to their headend and then connect to their CO switch. The price is remarkably attractive as they already are delivering way more bandwidth than they need over the...

The power supply on our IP Office 500 recently failed and I'd like to keep a spare in house for fast replacement. The power supply is a Power One model 3F84-08-01 (custom labeled as Avaya PN 46YPW0002UKAA) which appears to be no longer available. Are replacement units available for this device...

On our IP Office 500 we have about 50 5610 phone. Everything is fine except for one phone which recently stopped working. When I plug the bad phone in, it displays: Initializing... Loading: N secs x10d0102824.bin, 1572 KB Starting... Then I just get flashing lights between speaker...

I recently switched our IP Office 500 Voice Mail pro server to a new computer. The new server (a very nice Dell PowerEdge) has 2 gigabit NICs. I want to assign the 2 NICs to different IP addresses and use one address for the VM server and the other for some miscellaneous applications that I’d...

I'm trying to install IP Office sysmonitor (v6.1 1201) on a new system. It installed fine, but when I try to run it as a user KL (in the administrators group) it never connects (the title bar reports "trying to connect to 192.168.10.31". If I right on the application and select run as... and...

I don't know if this is a Phone Manager Pro 4.1.14 issue, but when configuring a “temporary greeting” using Phone Manager Pro I get the following: Procedure: - in the Voicemail tab select “Configure Personal Greetings” - in the “Temporary Greeting” section (upper right) select “4” days End...

On IPO500 visual voice mail (intuity mode) there is an softkey option labeled "Greeting". What greeting does this record and where is it used? It seems to be a different greeting than the ones used by the system. Also, is there a way to record the user name using visual voice mail. It's...

We recently upgraded our IPO 500 from 4.0 to 4.1(1201) and are having voice quality issues. We have a integrated (converged) T1 connection and all IP phones. About 40 phones total. After installing 4.1 I’m getting an increased number of voice quality complaints. We haven’t made any other...

Is there any way to forward voicemail messages from Phone Manager Pro? The Voicemail tab allows you to listen, delete, or save a message, but not forward it. Am I missing something? Thanks

Our IP Office connects to dynamic bandwidth OneCommunications T1 (23 channels). About every two weeks the connectivity to the T1 is lost and the only solution is rebooting the IP Office. The T1 from OneCommunications terminates on a Cisco IAD that breaks out internet and a T1 interface to the...

How do I forward (copy) a voice mail message to multiple recipients from visual voice mail (IPO 500, 5610 phone). I've selected copy, pre-recorded my message, then hit Targets. How do I enter more than 1 target (recipient) for the message? Also, if I've hit target and then decide "never...

We're unhappy with the quality of service and support that we are receiving from our BP and would like to escalate the issue to Avaya. We've already discussed the issue with our BP's management and feel that escalation is a reasonable action. What's the best course way of getting Avaya's...

When a user tries to return a missed (or any other) call from the log list (on an 5610/21) the system prepends a "9" in front of the number for both internal and external calls. This is especially a problem when missed call is from an extension that starts with "11". The example is as...

We have IPO 500 and some users have selected to have their voicemails sent as e-mail attachments (either copy or forward). This all works, but the voicemail files are big--about 1 MB per minute as they are attached as uncompressed wave files). Most other voicemail to email options (e.g...

When our IP Office (500, running V4) is rebooted the phones lose the speed dial function (new numbers can’t be stored and old stored numbers are not displayed). If I unplug and replug the phone, it reload the firmware and the speed dial function returns, however the “button click” volume...

Sorry for what might be a naive question, but I'm a new owner of an IP Office 500. Is there any way (or purchase software) that will convert .wav files to .mp3 prior to emailing them as attachments. Emailing mp3 (or other compressed audio) would make the files much smaller and faster to push...