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Can I write a script on AACC 6.0 so that if I don't see CLID, I disconnect them or route somewhere else? I know how to do it if I see caller id but not sure to do so if caller is blocked. I've tried using a CLID variable but not sure what the list of values should be if the caller is...

If anyone is interested, I have 2 DMID's and some FLT cards for a 350. Message me if interested. I am located in Irvine, California.

I added additional skillsets to an existing script. The issue: The supervisor does not see those 3 additional skillets, however, I can see them as an admin. I've checked just about everything but I don't know what I am missing. Any ideas????

I have a graphical display for calls answered with the following conditions: Data Colleciton mode: interval-to-date Statistics: Conacts Answered My problem: Recently the graphical display has stopped resetting overnight. The only thing that I could figure out was that an agent never logged...

Does anyone know what setting I need in the CDB to allow for extension to extension calls to show on my call accounting. Currently I am able to see calls between 2 different pbx's in different area codes but I want to see when I call someoneone within my office.

I have a user who has been locked out of her vm box for 2 days. She is getting the message "i'm sorry but someone has already enetered your mailbox with that password". I know there is a way to disconnect her without deleting the vm box. Can anyone help???..Thanks.

In Ld 15 what is the gate opener to edit this: ENTRY 2 HNTN 800 ESA_HLCL ESA_INHN NO ESA_APDN YES HLCL 8007861000 DIDN NO HLOC LSC CLASS_FMT DN

I know that there is a 300 mailbox limit on a Distribution list. However, I created another distribution list to add to the main distribution list to trick the system. When I go to add the new distribution to the exitisting one, I get this error "Other group lists point the this System...