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Hello all. I'm trying to find out if there's a way to push a firmware upgrade to the 3645 wireless IP phones over the air. We have a Avaya Utility Server. Thanks In Advance for the help.

Good morning to all. Is there any reason that a 9608G would lose the settings after statically addressing the phone? Thank You In Advance.

Hello to all. I'm experiencing complaints from one of my call centers as they're receiving customer complaints that they are stuck in queue for long periods of time without the call ever making it to an agent. When running the CMS reports or checking this particular queue in real time, you don't...

Hello all. Is there a way to list or at least see a list of the numeric addresses in MM? Trying create a mailbox for a new user but I keep getting the error message that the numeric address is not unqiue. Thanks In Advance

Greetings to all. We recently had to replace MAS 1, as it took a nose dive off of the deep end. When the replacement was brought back online, I have one caller app that's not working. It's still there but when you call the mailbox you get the system greeting instead of the announcement. I...

Good Morning to All: Does anyone know if the H.450.2 call transfer protocol is supported? Also, does anyone have any experience with Enghouse products, specifically their IVR? Thanks In Advance

Hello to All: Our dialtone provider, AT&T is coming on strong with moving us from PRI to SIP trunking. I'm doing some research on the pros & cons. I'd like to hear from those who have converted recently and those who have been using SIP for a while on the benefits, issues you've experienced...

What's the best method for moving announcements from a G450 to a VAL board? Thanks In Advance?

Hello to all. I've a G430 at a remote location and the users are complaining of dropped calls. The gateway is practically new in that we've had it for a while but didn't have a need for it until recently. I see no alarms or anything pointing to a problem other than the user complaints. Are there...

Hello to all, can anyone recommend a good, decently priced fax server solution? I used to have a RightFax server at my old job, but I really have't kept up with that kind of stuff since I moved to the east coast. We have Modular Messaging, but it's release 4, and doesn't have the UC pieces in...

Greetings to all, I'm about to replace an old Clarity paging system with a Bogen UTI1 that will be connected to a G430 which is also new. I've connected the paging system to analog ports on both an MM711 & MM716, without any success, and I'm wondering which is the best to use, or do I need a...

Happy Monday to All. We moved our servers to our new data center a while back, Since the servers were brought online, we've been receiving this error message when logging off: A background maintenance routine has been disabled; be sure to re-enable it! Use 'list disabled-MOs' or...

Hello All. One of our call centers plan to have some agents work from home due to lack of office space. I'd like to use One-X Agent. At a previous job, we used IP Agent, and it showed in 'display capacity' as IP Agent. Does it say the same still or is it the AgentSC entry? Running CM 5.2.1...

Hello All, We're running CM 5.2.1, and also using a 3rd party IVR system, Microlog. The interface between the two is a T1/SIP gateway. We'd like use the SIP capabilities. So my question is can we do it without Session Manager or is it required? Thanks In Advance.

We’re having issues in accessing our CES server, even with the admin account. The trouble started when I was setting up the one-X mobile app on my new phone. It kept telling me that my username/password is incorrect/not recognized. Then, when I attempted to login to the server itself, I got the...

Good evening to all. Has anyone been able to get CMS Supervisor R16.3 to successfully work with Windows 8.1? If so, what's the trick to getting it to work? It launches fine, but when I go to run any type of report it errors out. Thanks In Advance.

Happy Holidays to all, I've just gotten in a shipment of 1603D01A-003's, does this model need the power supply? According to the literature, it can use either the power supply or a PoE switch. Thanks In Advance.

Hello All: Could someone please provide me some guidance on which button module is compatible with which module IP sets? I keep ordering the wrong ones and apparently I'm interpreting the documentation incorrectly. Thanks In Advance.

Hello all, I'm trying to get a screensaver to work on a 9608G. I've made the entries in the 46xxsettings.txt file, sized the image as recommended, saved as a jpeg, and moved it to the same folder as the 46xxsettings.txt file, but it still won't activate. We're running CM5.2.1 so the 9608G's are...

Happy Friday to all. Can someone tell what is the best alias for a 9608G on CM 5.2.1? Thanks In Advance.