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  • Users: Mfiddy
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  1. Mfiddy

    Can't search ACD Agents by Prime DN! for TM 3.1

    We are running Telephony Manager 3.1 tied to a CS1000. We recently installed all (i think) the latest patches and now are unable to search for ACD Agents by their prime DN and none of their CPND information shows up when I search and find them by their Agent ID. I'm at the point of keeping a...
  2. Mfiddy

    Scheduled output of reports fails

    We are using CC6 on a CS1000. We have been trying to have reports scheduled and output to a mapped network drive. When the report runs I get an error in the log stating that the output failed due to an export destination failure. The email notifacation I get is this: Error code = -2147206462...
  3. Mfiddy

    CC6: Can't Delete Application Threshold Class

    We are running Call Center Manager 6 (CC6)on a CS1000 system. I am having a problem removing a Application Threshold Class. I have successfully removed all other references of the associated programming but I am getting this error when trying to delete. Delete Failed: • Threshold Class...
  4. Mfiddy

    CC6 HDX/DIW No Returned Data

    I am on a cs1000 with cc6 and am working on setting up an HDX application to pull data from an access database. I have the provider id, dsn and sql statement programmed and tested. (all tests ran in the diw return the correct data)but when I execute the test script I have written it doesn't...
  5. Mfiddy

    Remote Texting doesn't work to cellphones

    Having issues with remote text notifacation to a cellphone. I can send an e-mail to Outlook(our local) and Holtmail accounts (regular e-mail accounts) but not to a cell phone. It had been working, at some point in the last 6 mo. it stopped. We upgrade to CP 5.0 in September. I have verified...

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