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Hi all, We currently have an Avaya Communication Manager and System Manager, release 10, in operation, which is all functioning well. Additionally, we have Avaya Workplace for both Windows and mobile phones active, and it's also performing well. However, I would like to import a list of...

Hi all, System: Software Load: R017x.01.0.532. Avaya CM and 9608 H323 phones. One of the phones on a remote location has no ringer, status station says: Ring Cut Off Act? Yes The person on the remote location is a nog technican and didnt want to change something. I've no H323 phone on my...

Hi, We’ve an IPO 11.0 server edition with PRI. Situation (fictive numbers): Internal number A = 6000 Internal number B = 7000 this number is twinned to mobile phone 012345678, that works fine. When A6000 calls to B6000, A sees B and 7000 in the display but when B answers on his mobile phone, A...

Hi, We've a CM 7.1 with Session Manager and SBC's. Our customer has about 400 locations and many stations need a caller-ID. Until now, we use the "private numbering" in Avaya, that works fine but the "private numbering" table is limited for about 500 entry's so this table is full now. The trunk...

Hi, We're using Avaya CM 7 with SIP trunks and 9608 IP Phones, H323. There is a problem with answering incoming calls. When a station receive an incoming call, station will ring, when we pickup the headset, we hear a dial tone and automatic line 2 is selected. Line 1 is still ringing. We've...

Hi, We've a working solution with Avaya Equinox within CM/SM environment, release 7. We use Samsung phones with WIFI and VoIP dialing, it works fine. There is a problem with some Point Mobile phones. When there is an incoming call (VoIP) and this phone answer the call, the volume in the first 10...

Hi, We’ve a problem in our configuration, Avaya in VMWARE environment, Software Load: R016x.03.0.141.0 with Session manager. The ARS access code is “0”. So if we want to dial to 0612345678, we’ve to dial 00612345678. With our 9608 H323 phones, it works fine, but we’ve also some 9608 phones with...

Hi, We’ve the following configuration: A hungroup with a couple of users, on page 2 I’ve configured an announcement with a delay of 0 seconds (for test) When I do a direct call to the huntgroup extension, I can hear the announcement fine. But when there is an incoming call, to a (virtual)...

Hi, We use an Avaya environment release 7. Unfortunately the admin login is not working anymore, so we have to reset the admin login. Stepts I’ve taken: • Login on console with root privilege. (Root login is working) • Command: Groupadd -g 600 securityadmin • Command: Groupsadmin • Command...

Hi, we’ve a Avaya Communication Manager release 6.3. We’ve configured that all outgoing calls, route over a specific trunk. We’ve configured the public unknown numbering. Al stations sending the main number of the company. When an user make a call, the correct CLID is send. That works fine...

We’ve a couple of thousand stations and numbers. Unfortunately there is no good administrations of installed phones and configured numbers. Employees goes out, but don't create a task to remote their extension. We’re out of license now, so we want to remove all extensions who are not in use...

Hi, I want to program a solution, but don’t know if possible. We’ve a LDN with attendant VDN and a attendant Night service in tenant 1. When night service is activated, the call route to an announcement. We’ve several stations who are in tenant 2. I want to route to the attendant in tenant 1 in...

Hi, We’ve a few customers with a VMWare installation, some customers have ESXI installed on a SD card. There is a problem with that, HP Gen 8/9 lose access to device backing boot filesystem. https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2144283...

Hi, One of our customers use a Midsize Enterprise 6.2.0.0.3105, CM 06.2-02.0. All works fine, but there is one problem. When the customer received a call, and want to transfer to a mobile phone, or other number, mobile phone is ringing, mobile phone answered, the caller hear for one second...

We’ve a customer with 2 CM 7 installed on VMware, high availability, with a survivable remote. Some stations have a problem. A few users use 9620 phones, that works fine, but sometimes, let say ones in a week, a call appearance disappear. User have configured 3 call appearances, and a pickup...

We’ve a very strange problem. Customer have 2 sites with 2 IPOffices, 8.1 (73) with SCN connected. External lines configured on site A Situation: An incoming call on site A, in incoming call route, we routed the call to site B, a Avaya 3720 dect station. It works fine. An incoming call on site...

Hi, For one of our customers, I’ve a question. Customer have 2 IPOffice server systems, version 9.9.900. We use the newest Manager. When we want to make a change on the second IPOffice, we open the manager, open the config, make the change, for example a name and want to merge the configuration...

Hi, question about CM 5 configuration One of our customers have one attendant configured. In the DialPlan, I’ve set Dialed String 9, Total Length 1, Call Type Attd. Customer use a LDN configuration. Incoming numbers routed to the LDN, with tenant 1. In tenant 1 we’ve configure an Attendant...

Hi, We've the following configuration for one of our customers. Avaya Midsize Enterprise with CM, SM and SMGR. Avaya Dect, configured and registered on the Session Manager by SIP and routed by AAR. The Dect is configured with EC500 with a 96xx station, so when the station rings, the dect is also...

For example, we’ve 2 stations, 1010 and 1011. Station 1010 has Send all Calls activated, in the coverpath 1011 is the first point. When 1010 is called, station 1011 rings, working fine. In our demo situation, when I call to 1010, I see in the display of 1010 +316xxxxx@sip.xxx and station 1011...