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We have a Nice V8.9 with 100 recording channels and need to add additional channels for more of our agents could be recorded. Could someone confirm the information we received from an independent vendor that said in order to add additioanal recording channels; we would first need to replace our...

S8720 3.1 We have a Media Gateway that has a couple 4620SW IP phone's that keeps rebooting of (couse it's a VP's phone) is anyone familiar with IP Event TCP_DOWN? The phone looses all power even when on a call. 20090724:065406165:2871729:capro(5397):MED:[ IPEVT IPT_TCP_DOWN board=01E01 ip=...

Avaya CM 3.1 Nortel BCM 4.0 I have H.323 trunks set up between a Nortel 4.0 and Avaya CM 3.1 When we direct dial an employees ext from the Avaya to the Nortel (7XXX) all calls route to the Nortel's Main Operator and not to the individual Exts. The VoIP Trunk Line Prime Set in the BCM is set...

Avaya CM 3.1 Nortel BCM 4.0 I have H.323 trunks set up between a Nortel 4.0 and Avaya CM 3.1 When we direct dial an employees ext from the Avaya to the Nortel (7XXX) all calls route to the Nortel’s Main Operator and not to the individual Exts. The VoIP Trunk Line Prime Set in the BCM is set...

Avaya CM 3.1 Cisco 4.2 via/H.323 Does anyone know what may cause error code 1166 "Unanswered Number"? i cant find any info. Below is my TAC list trace on our H.323 TG between an Avaya 3.1 and Cisco 4.2. LIST TRACE time data 23:11:41 dial 8889 route:UDP|AAR 23:11:41 term trunk-group 17...

S8720 3.1 Does anyone have documentation on provisioning H.323 Trunking between and S8700/8300 and a Nortel BCM (50, 200 or 400) I converge our office in London office BCM 400 into our current S8720 3.1 VoIP infastructure. I've looked on the Avaya site but cannot find the correct docs...

S8720 3.1 Does anyone have any information, docs or advice in reagarding exporting data from a S87XX to a Company Active Directory using Avaya Site Administrator (ASA) I am not sure what info ASA is wanting when asking for Base: or DN: info. I am exporting user names and extensions from our...

S8700 3.1 & g3r We are running 4 digit dialing VoIP between 2 of our offices and at times our callers are getting fast busy's or dead error. I am having trouble breaking down the event reports and was hoping someone could assist or send an Event Switch Doc for a s8700 3.1. Below is our event...

S8700 3.1 We are almost out of station port licenses at one of our locations and we will soon need to add more licenses at the cost of 20k+ but we have another location (a different switch) that has several hundred ports not being used. Is it possible to take the licensed ports not being used...