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I just deployed an acd setup and I was hoping there would be some sort of visual indication as to whether the agent is "made ready", but Im unable to find anything. Is this remotely possible?

Good morning, I have been having issues with the bm12 sidecars attached to the 9611s. I have 4 9611s originally set up with 1 BM12. Occasionally, the sidecars would lose their labels and would have to be reset. Recently, I added 2 additional BM12s to each 9611. I have noticed that 2 of the...

I have a system that I'm trying to allow a user to call-forward off-net. When I attempt it, I get a "denial event 1604: Cfwd offnet COS restrcted D1=0x4 D2=0xb47" I have quadruple-checked the COS call-fwd all calls 'y', restrict call-fwd off-net 'N', and still nothing. Any ideas?

Im trying to set up scenario where I have an autodialer dialing out using an analog line on our pbx. and if a person tries to call that number back, they get forwarded to another department. when I set enhanced call forwarding on this line, the dialer is having an issue with the tone you get and...

I received a request to see if its possible to enable a key to auto-forward a specific bridged extension on a user's phone (or if thats the sticking point, direct all calls). The scenario is, there are secretaries that monitor the entrance gates which have a phone that triggers a ring-down when...

Someone recently pushed a call-forward button on a station that has a brdg-appr of a line that about 40 other people seem to have. when I try li call-f, I see that extension that's bridged, but not the station that is hosting that extension. I can't seem to find a good way to track down which...

I have an mg1000 that shows good health checks. For the past year or so, a certain range of users seem to be having the oddest of issues, ranging from getting random "starting dhcp" messages to just simple the phone going out (inevitably having it's power supply replaced). Its a mixture of 1120...

I have several 2033s on my avaya cm. These are from our previous cs1k. 2 work fine, the other seems to not be configured properly. They're all set as 2500, for some reason the third wont pick up a dial tone. Is there any config within the set that Im missing?

We upgraded from a cs1000 where we had overhead paging using a bogen amp. During the upgrade, we assigned a port off the mm716 card and confirmed it worked by simply dialing the extension. For some reason now, this will not work. The analog port will not "answer" despite being set to answer...

We upgraded to an avaya system at a location, which included several b189s. We ran into an issue where the phone now says "line in use". When I trace that call, I keep seeing a "sip 200" issue. I have compared the configuration to known-good b189s at the site. I have confirmed that there is no...

We recently had a 9611 with a bm12 that was fully populated, that went down over the weekend. The uses rebooted it however the bm12 did not repopulate. I attempted the backup from the phone itself, it said the retrieval was successful however nothing changed. Is there a way that I can copy the...

I inherited a 9751,I'm trying to get a layout of what each pad has without having to capture an entire lex list. Is there a way to do this?

I'm trying to work quickly against a dying 9751. I'm trying to trace what extensions are on what pads. I cannot for the life of me figure out what command to do so. Any help?

Good morning, I was tasked with setting up some additional softphones on our g4540. Im not as familiar with avaya as I should be. Other softphones we have set up with a port "Sxxxx", when I try and find unused ports I dont see any as such using asa. What command am I looking for to display those?

I've been tasked with adding to a list of existing softphone users. It appears straight-forward, however I can't seem to get the proper port setup. Our softphone users are assigned "Sxxxx" ports, I can't find those when I browse ports and I'm unaware of what load to try and get the ports. Am I...

I recently took up a project to create a database in which there are several forms. I'm familiar with access in the sense that I can work with properties, create forms, I'm even quite proficient in several variations of SQL. I cannot however, simply relate a form to a query. What I need to do...

I'm attempting to populate a table with contents from a file. I could simply use: DoCmd.TransferText acImportDelim, , "tblImportData", "C:\Payments20051012.txt", False DoCmd.OpenQuery "qryName" DoCmd.DeleteObject acTable, "tblImportData" but I'm attempting to make this as dummy-friendly as...

I'm in the process of creating a program for NET SEND use. I'm trying to compare user input to one array. when looping through that array, I want to find a match, keep the index, and use that in another array. sizeOfArray = 4 checked$ = "TRUE" DIM users$(sizeOfArray) users$(1) = "Krause"...