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Hello, I restored a users voicemail from a previous backup and when the users accesses the mailbox the restored messages are not offerred as saved messages. Do I need to stop/start the voicemail pro service? Thanks...

Hello, Anyone doing contact center call recording in the cloud? Looking for any feedback. Thanks.

Hello, I am looking for some feedback regarding Modular Messaging 5.2 on Windows 2003 Server. As you know Windows 2003 server support ends July 15, 2015. I have been tasked to decommission the 2003 servers and need information on whether 5.2 is supported on a Windows 2008 or 2012 server? My...

Hello, I have recently installed two new IPO 500 systems with embedded voicemail. Since instalation, I have not been able to access either of them from my office for remote administration. I am using Manager on my desktop and the software is not picking up the systems via TCP Discovery. I am...

Hi, I am installing (2) G450 MG on the first floor with and ESS server and (2) G450 MG on the second floor. I will have a Cisco 3560 on each floor connected via fiber. I am installing digital phones and I am just trying to understand how the gateways on the second floor will get dial tone and...

Hello, I need to power down my two S8700 media servers, g650 gateways, cms, audix tonight for building power maintenance. I've never shutdown the servers before and looking for some step by step instructions. any information would be helpful and order I should bring down and up the equipment...

Hello, Need some feedback on a issue I am having. I've deployed an Avaya G430 Media Gateway with LSP in Dallas. The core is in NJ. The MPLS is Windstream. The LSP comes up fine but the 430 does not. I can ping the the Windstream router, the LSP, and the gateway from the core with a 45ms...

Hello, Is it possible for the receptionist to know when a user has his/her phone in Send Calls? The receptionist will have a busy indicator on her 2420 expansion module for users and needs to know when the user is not at his/her desk so she doesnt transfer a call to that person. Thanks

Hello, I can't seem to wrap my head around Multi Connect versus IP Connect. I have a pair of S8720 servers running CM 5.2 and 4 G650 gateways. We're only using digital endpoints. How do I confirm if my system is a Multi Connect or IP Connect? Thanks

Hello, My company is deploying a G450 gateway in a branch office and will hang it off their central location. Central location is a S8800 pair and the branch will be a G450 with a S8300d. The host site has a 6mg MPLS connection and the branch will receive a 1.5mg MPLS with 1 local PRI for...

Hello, I apologize if this is not the correct forum. My company is deploying One-X Agent to 100 users and my boss is asking what type of resources 100 simultaneous users will have on the XenApp environment (CPU, Memory, etc). The users will be using the software in Other mode or using their...

Hello, My security group is scheduled to run a hardware scan using Nessus and I need to know if I should be concerned with this scan breaking something in my Cisco CM environment? Thanks.

Hello, Is anyone using a firewall between their Cisco Call Manager environment and internal network? Our Information Protection team is asking that we implement a firewall between the CM environment and the internal network. I am looking for feedback on best practices on further securing the...

Hello, Is anyone having or had issues with ContactStore and Windows 7, specifically playing back recordings? Two users were recently upgraded to Windows 7 from XP and since then they are unable to listen to recordings. I see the timeline moving but don't hear any sound. I confirmed speakers are...

Hello, I have a user who is using CC Viewer to monitor his ACD group. On the Group List he shows the following metrics at the bottom. Avg PCA: 100.00 Avg GOS All: 97.7 Total Lost All: 77 Total Calls Waiting: 0 Total Answered All: 263 I am concerned with the Total Lost All showing 77 as it...

Hello, Does anyone know if CC View plays nice with Windows 7? I installed CCV on two Window 7 machines and both users are receiving the Location:Common.Bas/set_TAD_from_msg error. I understand this error is related to the local users requiring admin rights to the time and date. My IT guys are...

Hello, Anyone using Tutty to do system administration on CM? What IP address should I be connecting to, server IP or Clan?

Hello, I am told that new Modular Messaging systems only support SIP integration to CM. Does SIP integration require the use of Medpro circuit packs and an SES server? These cards are not cheap and just looking for a quick answer. Current environment is mult-connect with an intuity audix at...

Hello, Is it possible to set up a group-page group to have 2-way conversations? I have a business requirement that would allow an individual the ability to group-page a handful of extensions and have a two-way conversation. If not, any other suggestions would be appreciated. CM is 3.1.2...

Does anyone have a document or a link which outlines the steps taken to add a second ACD to a CMS. We already have it switched on, I just need the steps for configuring the new ACD. CM is R3.1 and CMS is R13 Thanks..