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Hi guys, have a simple job to complete! Need to connect an IP office 406v2 and SOE with 3 x VCM circuits available between both sites over a LAN to LAN VPN broadband link using 4.1.19 software. The VPN is up and working correctly am pretty sure about that. I can talk to both phone systems...

I know this is a silly question...... How do you change the time on a IP Office 500 with an embedded card and 4.2 firmware and 5621 handsets? It used to be *9000 hold did it not? Obviously no voicemail server hre and no Lan network in this case it's just a simple phon system install.

I Have an IP Office 406v2 with 4.1.15 software and contact store, 12 x VMPro licences, 2 x ISDN30e pri cards and 38 channels of ISDN30e I have problems with this picking up all 30 trunks on the first card and in fact when the customer dials out we can make the service fail at around 14...

Hi guys, I have just discovered a customers IP Office 500 with 4.2 v19 has a problem with the embedded voicemail card loosing connection with the main system after a power cut and throwing up voicemail messages that are old but unread. I know this was in an earlier version and suspect my...

Hi Guys, Have an IP Office 4.2 with Version 4.2.4 on it and the two 30 alog packs are also on this level. Having trouble setting the ringing to normal. I e. the ring type for ringback by all accounts also dictates the ringing cadence for an outside call transfered to another extension. At the...

I have upgraded a 403DS to a 406v2 with and am currently running two pots packs with it that were existing. The software level is 4.0.14 and the packs are also up to this level. I cannot get call listen to work even though it did in the previous setup. I have a short code of *99*n# and call...

Does anyone know if remote programming via a sip trunk is possible ? We are looking at dropping our isdn lines in favour of sip and need to know if anyone has found a way of remote programming by any other means. We do use VNC and LogMeIn to some sites but they are not in the majority. Are SIP...

I have an ongoing issue with a customer using an IPOffice 406v2 plus mostly Analogue phones on a V230pots unit. THey have two RPI cards and TWo BT/REdstone ISDN30e services one (the 1st service) has 30 channels enabled the other has 5 services enabled and the clock source is on the second...

Anyone know how to make this work? I have spoken with Avaya, Nimans, Plantronics; no one can tell me if I can connect an Avaya AWH56 DECT cordless headset for use on reception at a customer who has requested it. Problem is the EU24 it appears cannot be connected as the headset base uses the...

Hi guys, I am installing an IPOffice 500 with a new IPOffice 500 phone 30 pack. Software is 4.1.9 and all works except the Relate 700 handsets which worked on the Alchemy kit prior to this install and more importantly the Avaya Gemini handsets supplied recently for the Alchemy kit will not...

I have a customer who is using Embedded Voicemail. Anyone know how he can easily save a message to a USB stick or something like that?

Can anyone answer the following question? I have an IPOffice 500 with embedded Vmail that when the system is powered down and restarted (resent storms have caused this to be required)when it all comes back up again it sends UNREAD messages to three or four extension users which can be up to a...

Has anyone yet managed to add a time server that will update the time without having to resort to adding a route to a PC with Manager open and running on it for IPOFFICE500 with an embedded card? Apparently this is the only way to get the IPOffice to update the clock. That's fine as long as...

Hi Guys, anyone ever tried to connect an analogue extension from an SOE to a router that will support analogue signalling conversion then use the Internet/VPN to connect to another router with the analogue device connected the other end rather like a DECT cordless phone for example? This used...

Does anyone know if it is possible in outlook to add the country code to all records with a Macro or some such fucntion to enable IPOffice to dial out using the correct country code ie: +44 (United Kingdom) I have this all working now but the customr is wondering if he can change all his...

Hi guys, I have a customer using and IPOffice 500 with 4.1.19 etc on it. He can dial from outlook contacts but if they have international prefixes in front they do not work. I remember this being a problem in the past for Blackberry users with outlook contacts but I am not sure if it ever got...

Can anybody tell me if there is any front of house software available that will function with the SMDR Output from an IP Office ? I am looking for a solution for a medium sized hotel of up to 100 rooms. Any Pointers welcome TIA..

Hi Chaps, does anyone know how to get night service working on a Embedded card on IP Office 500? currently it don't want to play!!

Hi All, I have a problem with an SOE running 4.0.10 with a BRI8 card and all DS phones with some 56 series handsets. All incomming calls from all numbers appear to ring all the phones no matter how they are programmed. I know it sounds like the wrong number of digits being sent but that is not...

Hi all, I am being asked to install an IP Office 500 into a conference centre that is linked currently with four piggy backed analogue trunks from a Seimens ISDX switch (TDM). The TDM currently offers DPNSS and QSIG to various parts of the site so I am thinking I can set up a Westell 2030CS...