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Hi, I have a configuration issue in a call scenario where a user has Forward Unconditional to an external number. The ITSP supports CLIP no screening when the "P-Asserted-Identity" header is configured for inbound external calls, this way the CLIP of the original caller is shown on the screen...

The ADI to PLDS license migration proces requires to upload a specific file in One Source. This file is obtained with an IP Office Manager R10. The procedure doesn't state that the licenses on the IP Office should be valid when using the license migration tool. In other words, you shouldn't...

Hi, Today, I was deploying a site with 25 Avaya Communicator softphones, when all of a sudden I got an error: Incorrect extension or password All users have valid Power User licenses and are Communicator enabled. I tried recreating these users and reboot the IP Office. This didn't resolve the...

Hi, On a R8.1 SP11 every huntgroup call shows up twice in one-X Portal, once with the CLI of the caller and once with the name of the group as CLI. On System / Telephony / Call Log / Log Missed Huntgroup Calls is active. The huntgroup has 2 members and has ringmode "Collective Call Waiting"...

I recently upgraded my IP Office Manager to version 9.1 and since certain fields are gone. For example the fields to configure the RTP Port Number Range are gone, see screenshot. I tried to: - Reinstall the Admin Suite - Clean the registry - Delete the intallation directory => Still the same...

Hi, I'm trying to create a VBScript module in VMPro to check if a file exists. We're having +/- 100 Incoming Call Routes routed to the VMPro module. The module plays a dedicated wav based on the last 3 digits of the DDI. Not all DDI's have a dedicated wav file, for those cases a default wav...

Hi, I'm trying to set up oneX Mobile preferred. Everything goes well, call setup, IM, directory sync, new VM notification, ... Only when I try to listen to a VM message it fails. From the oneX portal loggings: 1XOverallRollingFile.log ERROR OpenApiEventHandler - Cannot send event...

Hey, We have a customer with an IP500v2 (R8.0) on the main site and a 3rd party SIP extension on a remote site. Everything works but if the VPN goes down the SIP extension stops working too, only solution is to reset the extension. We're working with the data provider to get the VPN stable, but...

Hey, I must be doing something wrong but I can't seem to set/change the number for my location with an iPhone. On Android it works as described in the Manual: long-press the icon. On an iPhone 4S this opens the location list and not the wizard. Anyone else know how to set the correct number?

One of our customers can't login with his Service User Account. He uses "Admin" and claims that it works but after a while for no reason the login is refused. Though he can use the builtin "Manager" account. Never heard of this kind of glitch before. In the meantime, I asked to change the name...

Is there a way to have an SCN but without the IP trunk? I've got 2 sites with SCN, but the vpn between the sites is not qualified for VoIP. Though, we'd like to keep the data part for BLF, directory integration, hot desking, ... We'd prefer to route the voice part over an ISDN connection. I...

Anyone noticed that with the new IPO Manager 6.1.5, the user-level no answer time won't follow the system-level no answer time when it is on "System Default ()". In fact I can't put it on System Default anymore, like the "" with voicemail collect feature in 6.0.

Hey, I'm trying to recreate an sd card but the ipo manager won't let me, the menu items are grayed out. I've just uninstalled, deleted the directory in "Program Files" and reinstalled the manager v6.1.5, however no solution. Is there something else I can try?

I tried to search but didn't find much. Some of our clients want the following: A cascade for incoming calls first to the receptionist and then to the backup. The cascade should work on the main number and everyone's ddi. All phones have 2 appearances with reserve last CA ticked, except the...

Last few weeks we had 2 IPO 500 V2 which did a total reset. They both are on firmware version 6.0.8 and have isdn combo cards. One reset happened during remote programming of users and the other one was when we wanted to add some extra licenses locally. There are no logs or anything, I just...

Hey, I'm trying to replace analog fax machines with a fax server. This fax server uses the dialogic/brooktrout SR140 SIP software as an FoIP interface. I created an extension and a user for the fax software. The extension has 4 appearences programmed (one for each channel), call waiting is on...