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Hi guys! I have a 9608 phone and Avaya communicator running simultanously on the same extension. But only if the hard phone is busy, the extension will be treated as busy (even with only two appearance buttons, reserve last CA active and BLF says so). If commnicator is used, additional incoming...

Hi guys! IPO 9.0.4: I have a collague who sits in Canada. Because his internet connection isn't the best we thought to use only codec g729 for his softphone (where the 9608 sets here in Austria use g711). Nothing easier than that, I thought and tried to set the codec for the Softphone. But...

Hi guys! I have a special requirement for an installation in a nursing home for the elderly (replacement of a Bosch Integral 3 -> IP Office R9): After lifting the receiver (analog phone) the user (resident) should be able to dial whatever number. If the user dials nothing for 30 seconds he/she...

Hi guys! If anyone has the opportunity (means access to a server editon), please try this: - incoming call route to a hunt group - hunt group is sequential, queuing is on, announcements are activated, voicemail is off - one single member active in hunt group - hunt group member has follow me(!)...

Hi guys! I'm installing a server edition right now (4 gateways (IPO500)). Three of the units connect well to the server but the fourth makes trouble. Monitor of the fourth unit says: ERR: IPOFFICE IS UNUSABLE UNTIL SERVER EDITION (AND UPGRADE) LICENCE IS ADDED and another message that says that...

Hi guys! I have a problem at a customer where all clues point to a hardware problem of the IP500v2 itself. Luckily enough we have a spare (and virgin) box in stock. The customer runs on R8.0.46 and should stay that way. For the test whether the new box works better I want to use the same...

Hi! While setting up a new system (IPO 500v2 (7.0.23) with One-X Portal) I stumbled over a problem with the One-X Call Assistant (mark & dial). All functions work as they should (I guess...), but because the system is set up that way that you have to dial zero to get an outside line, most of...

Hi! I have a problem with BM24-modules attached to 9608 sets: The BM24 actually show the names of the users and the buttons are useable as direct call buttons but they don't show the status (busy / ringing) of the users. Also the font is very tiny (compared to CM). Product description says that...

Hi! I have an issue that I can't explain to myself... IP500v2 (6.1.6) with SIP trunk from inode (UPC Austria) and 16XX Phones: When I receive a call via SIP no VCM channels are used. When I make a call on the other hand, IP Office grabs two VCM channels and uses them for the whole call. Codec...

Hi! Since forum search produces only entries up to 30.10.2007 (at least for me) I'm not able to verify whether this was asked before. My OS language is german - therefore SSA is german. Beause the translation is very poor I want to change the language to English. Is this somehow possible (as...