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  • Users: bdw01
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  1. bdw01

    Help with Fax Extension

    Hi All, I need to make ext 25 my fax extension. I set 25 as the fax extension in VM programming and when we try to dial out we get a high pitched tone. I know the line works because when I connect it directly to one of the incoming lines in the phone closet (i.e. bypass the phone system) we...
  2. bdw01

    Virtual Extension

    When I bought my Merlin the sales guy said I could do Virtual Extensions (i.e. assign a bogus extension like 123 that goes to a cell or something) but I do not see a way to do that. I know how to setup outcalling to a cell now (thanks to this forum!) but do not see how to setup a virtual...
  3. bdw01

    AA Answers Too Fast

    Hi All, I have an MLM-007 and am having difficulty getting the following to work correctly: Trunks (Pool 70) Assigned to Group 771 (empty group) Group 770 (VM Sys) set as overflow with 99 calls, 20 secs Cover Group 30 (ext w/ VM boxes) covering 770 with 3 ring delay for all extensions. Delay...
  4. bdw01

    Getting Fax Tone Sometimes?

    I have no fax extensions setup in the system nor do I have any fax machines on the phone system (we use eFaxing) but we are getting a fax tone when calling into the Voicemail system remotely. It seems to happen if you call the system, do your business and hang up and then call it right back...
  5. bdw01

    Can't get Out Calling to work

    I've got outcalling setup on an ext (ext 10) mailbox and it's not working. I have outcalling (call fwd) and trunk2trunk setup for this extension. In mailbox programming I turned outcalling on and entered the phone number as: 9*1112223333# (not actual number used of course) I found some...
  6. bdw01

    VM Won't Answer Out of AA

    Hi All, I have a Merlin Magix v4 r7 with an MLM 007. I have it setup as follows: Calling Group 770 (VMS) assigned Pool 70 (4 lines) AA Delayed Answer Group 771 with single member ext 10 (Operator) Grp 771 Set as Overflow for Grp 770 My intention is to have the phones ring a few times, let AA...
  7. bdw01

    How to remove operators

    Hi All, I have ext 10, 14, 18 and 22 setup as operators somehow. I think it was when I was first setting up the system and was plugging the operator console into different ports :) Anyway, I tried going through WinSPM into extension programming and removing the extra extensions (should only...

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