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I have a strange situation where if I use the UPN <user>@<domain> as the login account for a service the service fails when the system is restarted. But the service will start if started manually using the UPN. The service will start without failure when the NT username is used on reboot. Does...

Hi everyone, I have a situation where we are implementing a DR location and we will have two mirrored VM environments, one in each location. The VM's will be mirrored on both sides and synced with some software using our maintenance VLAN. I need the production VLAN to be available in our...

I'm trying to figure out a way to restrict internal calls to an extension but allow a vector to dial the extension. I have a situation where we are putting call recording in place and there must be an announcement to the caller so I created a vector and created an extension outside of our DID...

For some reason I cant set SLS to enable on a G350, the command isnt there. I've tried set sls enable, set survivable-call-enagine enable, but i get the "Command not found" error. Anyone have an idea why that command is not available?

I heard there was a way that a call routing server can be implemented using a SQL database with customer information stored so that if a customer with a high priority calls into the call center, that customer will be placed in the front of the queue either by CID or a pin number that the...

I am having a problem trying to sort records displayed on the report. I have a report for our credit department that calculates three columns, over 60, over 90 and over 120. It adds the columns, and limits the records shown to 100 to create a "Top 100" report. At the bottom of the report are sum...

Is there a way to setup a Time-of-day schedule that will automatically login specific ACD agents at specific times of the day? I am having an issue with agents "conveniently" not logging into their phones at the beginning of the day.