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  • Users: jl3073
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  1. jl3073

    32 second disconnect on SIP trunks for only one member of the Coverage Answer Group

    Sorry guys, but reaching out in desperation. I'm the AE (not a tech) with an unhappy customer. TL;DR version. one extension (only) in a CAG disconnects after 32 seconds of a SIP call. Other four work normally. Details. Environment is CM R6.1, Session Manager, System Manager, Portwell ASBC...
  2. jl3073

    5400 phone and conferencing

    Customer has IPO 412 R4. After four months of no complaints, they find that when initiating an add-on conference call from the speakerphone, the microphone stops working. If they pick up the handset, works fine. If they press speaker again, the mic goes mute. Doesn't matter if outbound...

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