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Hi Guys, I have a client who has decided to replace their CISCO Firewall/Router with Draytek Firewall/Router, as the customer has a 9608 handset which was connected using the on-board VPN Client Software, I am now having issues establishing VPN connection to the Draytek. Has anyone had any...

Hi Guys, I have an issue on v7(23) whereby no ring tone is returned when dialling via ARS, however when making calls direct via the standard SC (? - . - Dial - Line Group 0) ring tone is returned as expected. Has anyone else experienced any issues when routing calls via ARS. Any feedback is...

Hi Guys, Heres a strange one. We have recently connected a 2n BRI GSM gateway onto an IP500 (v7-23). When routing mobile '07' calls via a standard SC (07N-07N > Line Group) ring tone is returned as expected, however when routing via an ARS form (07N-07N-Line group)no ring tone is returned...

Hi Guys, Heres a strange one. We have recently connected a 2n BRI GSM gateway onto an IP500 (v7-23). When routing mobile '07' calls via a standard SC (07N-07N > Line Group) ring tone is returned as expected, however when routing via an ARS form (07N-07N-Line group)no ring tone is returned...

Hi Guys, A customer wishes to connect a Mass USB HDD to the existing CS PC where the Recordings are to be placed as the existing drive is almost at capacity (120Gb : ). Does anyone know the correct procedure to change the target destination, as i understand there is a Reg key that needs to be...

Hi Guys, We have a customer with an IP500 (4.2-20) running CCC. When the CCV tries to access the 'CCC Reporting' tool they recieve the following error message: "The underlying connection was closed: Unable to connect to the remote server." However the CCV works correctly, with no issues...

Hi Guys,Heres my sill question guys,On a KXTDA30, is there a way to simply lift the handset to answer the call, as opposed to actually pressing the 'Line' key?Any help would be greatly appreciated.

Hi Guys, Heres my sill question guys, On a KXTDA30, is there a way to simply lift the handset to answer the call, as opposed to actually pressing the 'Line' key? Any help would be greatly appreciated.

Hi Guys, Have various customer sites (all 4.2(14)reporting that when checking the handest 'Call Logs' for Missed & Incoming, they are empty. I have checked the handset firmware and confirm that they are all R5.00. Any Ideas?

Hi Guys, I have connected an IP500(4.2-12)in the UK to a CISCO CUCM in Norway via the customers VPN. I have established 'Internal' calls from the 500 to the CUCM, however the CISCO is unable to present calls to my 500, i have created the relevant Incoming call routes etc (including a blank...