Search results for query: *

So there are some differences in handset cords? User wanted a longer handset cord so the purchased one about 8ft long. When this cord is used and you lift the handset it will not p/u the primary line unless the softkey is pressed. Replaced with cord that came with it and it works fine. Now...

I know in LD 60 you can "lcnt" but it only shows statistics for my Trunks. I had an XPE go down momentarily several times yesterday. Initially my maint provider was looking towards a hardware issue, until the circuit dropped while they were on site. If there was a way to measure errors on a...

I have been asked about delivering callers to an external survey service after their interaction with our call center. The only method I can think of is to have the agent ask the caller if they would like to participate in a survey and then manually transfer the call. Is there any method to...

I have been asked to point a new number to one of our call centers. Currently the number is an MCR. I was planning on removing the MCR appearances and changing it to a CDN acquired by Contact Center and add the entry in the master script with the existing application. I also thought of just...

I'm trying to figure out how this local 10 digit call (3033372500)is routed. From a LD80 entc trace on my set I believe I am taking Route 1. I have no NPA, NXX, SPN, HNPA, HLOC, LOC under AC1 (9) for 303. I do have an NPA for 1303 that is pointed at RLI 1 which has a DMI of 0, but DMI 0 does...

This is an excerpt from a script we have. Basically as it was explained to me, this loop executes to check if there has been a firedrill (zero available agents) while the caller is queued. My question is won't this re-queue the caller and reset their position in the queue? SECTION...

I believe the subject line is accurate but wanted to ask the forum for confirmation. Example: Nortel 81c Software v3 Call comes in to a DID on the system and is answered. Call is then transferred to a DID outside of the system. Once the agent completes the transfer will this call continue to...

Is there a method of verifying the MWI state of a 3904 via the cli? I can have someone check the phone at the site but was curious if this was possible via a stat, trac or entc like command? TIA Thread to activate and deactivate mwi thread798-1630038

Good Morning, Call comes into Nortel 81c v.3 to an ACDN on a system with Contact Center integration so the nite destination is Call Pilot where the number is an SDN. The SDN is processed by an app with a menu where one option is transferred to "0" (zero). I have received complaints that...

I realize that this may be better setup as a hunt group but this DN is already assigned to the users phone. The request is to ring Station A if no answer or busy ring Station B if no answer or busy go to voicemail. Can this be configured considering Station B currently has no voicemail or...

Is there any setting that can delay, for 5 or 10 seconds, the presentation of an agents next call? Basically our call recording system is merging multiple calls on one recording. We are suspicious that this may be caused when an agent does not terminate a call with the "goodbye" button but...

I've been researching TTY phones as a request from a call center supervisor for a hearing impaired agent. This got me to thinking how could this possibly work? TTY relies on a service with a hearing intermediary to teletext the voice transcript to the hearing impaired party. So if a call...

I want to call an extension from my desk and use a feature or the CLI to activate the speaker phone to answer it. Or can I change a CLS to do this. I used to do this on my old switch to verify a phones functionality, bust people who were not answering my call or listen to the switch room for...

Or remotely deactivate this condition? I have a user who is complaining they cannot receive calls but they have there set on MSB.

I'm new to this job and trying to free up some resources. I have an ACD set whose DN is acquired by Contact Center. Is there anyway to determine what agent ID is logged into it.

I've tried using GIVE IVR (CALL PILOT DN) with limited success. I gather the most common method is to ROUTE CALL (DN) to a phantom dn with voicemail? Just curious what is the preferred method using call pilot for messaging and contact center for scripting. Also curious when it is necessary...

Where is this configured?? In Symposium or is this in the PBX ACD configuration? I have a call center that swears their calls are hunting in the same manner everytime claiming that one agent always gets the first call, they want it to go to the least active agent.

I am a call pilot administrator and basically I want to verify the greeting of one of my users but don't want to actually call that DN. Is there a way to do that? I can think of one where I would create a script and just write: give ivr (CP DN) with treatment (user DN) But I was wondering if...

Does anyone know what setting would cause a mailbox to play. "Mailbox xxxx" before it would play the greeting?

Hello, I'm new to this section but have been on here administering Avaya systems for years. In my new position I have a Meridian ver. 3 and the previous administrators had always created phones with SCR's on key 00 and a non DID SCR on key 01 to hunt to when the primary was busy. This seemed...