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I have a customer with a MICS 5.0 with PRI. It has 2 station mods. 6 port exp. 1 clocking card. On certain phones, when the handset is lifted for making a call - no internal dialtone is returned for approx 5-10 secs. When answering the phone - same thing. No connectivity to the party for...

Can you still get keycodes for a CS1000 rel. 5.0 for package upgrades for a QSIG issue?

Customer states that Line 8 (last of lines) is appearing "busy" when a call is answered on Line 1. When you hang up from Line 1, Line 8 appears busy - it never disconnects. You have to release it. If you press that key - you get a fast busy. Eventually, it drops on it’s own. Weirder yet -...

Just installed a MICS 7.1. Customer requested that the Page Tone be turned on to get their employees' attention. The page seemed fairly loud so we showed them how to turn down the volume on their sets by using the volume control bar when someone else is in the process of paging. They got...

Crap! I was working on a 4.0 to 4.1(via the upgrade tool)to 6.1 upgrade. My system defaulted. Now, being the pesimistic tech that I am, I did write down all of the system programming before I started. That won't be too much trouble to put back in. HOWEVER, what do I do about my PRI...

I need to upgrade an MICS 4.0 XC to 6.0 XC I have the upgrade tool to go to 4.1 and then 6.0, but it didn't come with any step-by-step instructions. Can any of you help?? Thanks.

Need to change a Flash 2 vmail Directory to offering dial by FIRST name instead of LAST name. Is there a way to do this without having to do a re-initialization? Please say yes. Thx.

I have a MICS (SP: 30mkF05 NAT) that we just installed PRI on. Loop card in 1st slot, PRI card in 2nd slot. Enabled PRI codes. ESF/B8ZS. Worked with Telco and up ok. It is an "integrated circuit" 6 channels for incoming/outgoing DID. Provisioned 1-6 on PRI. Disabled 7-23 under LINK Status...

Customer has a MICS 7.1 with PRI. All lines answered by Auto Atdt. They have someone calling in and making harassing phone calls. The police want these calls traced by putting in a Trace feature via the telco when the call is occurring. The only way I can think of is to put all the PRI lines...

I have very recently acquired a customer who has a MICS XC 7.1. They have 22 POTS lines that were outside of the system. They now plan to have the local carrier bring those phone numbers into the system over their PRI as DID. They need to keep the existing POTs line numbers. They had it...

How many inputs does the BCM series have for music on hold? I have a customer that needs two separate recordings (tenant environment). Can someone assist? Thx.

Working on a BCM 400 3.7 Network guy had us change the IP address, mask & gateway. (IP from 192.168.10.245 to 10.20.1.250, mask from 255.255.255.0 to 255.255.0.0.) Now the IP sets are not coming back up. Display reads: Connecting to S1 - then - Server unreachable. Any suggestions?

I recently had to move a phone to a different port (initial one wasn't working anymore...). I did a DN swap to the new port, copied the "system & user" data and the phone worked fine. However, the mbox won't answer on busy & no answer. The forwarding programming is correct (lead DN for...

I have a customer that has an old StarTalk A that only has 2 ports. They could use another 2 ports. Oddly enough, I have an old StarTalk C with 8 ports. I would like to take a 2 port card out of it and place it in the StarTalk A. If I remember right, it's just a matter of powering off the...

I have a 2 Line cordless phone hooked up to 2 ATAs. Line 1 is set to appear & ring on the first ATA extension and Line 2 is set to appear & ring on the second ATA extension. I have the Prime Line for each ext to be the line assigned to their ATA. It seems to be working well for me, but when...

I am installing an older MICS 6.1 XC system that was expanded out to 6 station mods, 2 trunk mods and 1 analog mod. It has a regular 6 port expansion card, a 6 port combo card, a PRI card and a LS card in the main cabinet. I want to remove the 2 expansion cards and the PRI card. This new...