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Hi All CCR8.1 latest with custom report builder, not sure if this is possible but you know the way CCR shows lost calls per queue, etc, even though you set the threshold as X seconds, it still shows the lost calls, as the calculation into the Grade of Service is only affected by this. So my...

hey guys, i have a customer with a ip500v2 licensed with WAVE User and CTI Link pro. they came from a v5 system to now 8.1. what do I need to license to get vmpro database integration working? do I need to get Advanced Edition? cheers, Dave

Hi All, saturday afternoon and working on this since yesterday. getting stuck and running out of ideas so help really appreciated. I have a CCR IPO v2 with 50 agents on ccr v7.0.22. I started off with 2003Server, 4gb ram and 2008 SQLExpress R2, yes I know. We didn't expect this increase in...

hi guys anyone have a link to video softphone, can't find it anymore on the support site. cheers,

Hi all I am using smtp from ipo v5.024 (no vmpro) to a server 2008 smtp service. It works fine for about 3 or 4 days then stops, reboot fixes. has anyone seen this? cheers Dave

Hey All I am looking for a conference bridge option which allows the use of a moderator. Using IPO8.1, vmpro. The conference options in vmpro don't really suit as a lot of moderators want to be able to dial in from outside, with everyone being onhold until they get there. does anyone know of a...

revisiting this thread, http://www.tek-tips.com/viewthread.cfm?qid=1680580 And after reading the manual it states that Immediate Overflow works when agents are not active. "An active agent is an agent who is either busy on a call or in after call work". So is it supposed to work when agents...

hey all never set up redundancy and fallback. reading the docs i have a few questions maybe someone can help scenario site A, IP500v2, 100 ip phones, vmpro (basic ivr 12 port), ccr site B 40 ip phones Site B is going to be a DR site but still used daily. IP500v2, backup vmpro, ccr??? All IP...

hey all. still fighting this cc-war. after a recent upgrade to 8.1 which didn't go too well, iis needs to be reset every day manually to kickstart it, I have tried uninstalling and reinstalling everything (bar sql) including iis. same issue happens re having to reset iis daily but now when...

hey all i have to upgrade the OS on a CCR to Server 2008 and install sql 2008 but doing so will mean no stats for as long as it takes, which as you know ccr can be a full day of messing around. i have a demo system installed in my office and to keep stats running I was thinking of doing the...

hi guys didn't realise that One-X mobile doesn't work on v8, only on v4-7. Is this correct? I have a site where users want to dial into ISDN gateway (mobile sim cards connected to ISDN port) and get dial tone so they can dial back out on sip, etc. Is there a workaround or do I have this...

thought i might share my way of connecting to remote sites which might help some of you and make life that bit easier. 80% of my sites are pure ip trunks so dial in is not an option. what we do is obviously open the management ports on the router using port forwarding to include: 50794 udp -...

hi all upgrading SQL on CCR to a paid version. Does 2012 work/supported, not that the latter matters anymore? And is 1 user license all that is needed? cheers Dave

HI Guys Replacing an LG Pbx in a hotel which connects to their front end system "Protel". Guys in protel say we need the following: To fulfil the customers functional demands, he requires - a gateway software called "FOIS" (aka "BCS") from Avaya. This is "talking": • on one side to the PBX •...

Hey all Had to default a bcm50 but need the original license key if anyone can help me out, thanks, dave Mac is 001365FD30F4

hey all, anyone using custom reports yet? I have loaded the templates but 1 thing I notice is that you don't seem to be able to choose a queue for reporting on. You simpy have to report on all queues which sort of defeats the purpose of "custom reporting". Maybe I'm wrong, can someone...

hi guys ok, reading license requirements and getting a little confused:) customer has v5 with 18 ip phones and vcm32. he also has 1 phonemanager pro with softphone enabled license. if he wants to upgrade to v8 does he need upgrade license (which gives a virtual essential licenses) and...

hi all client using ccr but they want to have a 2nd login for each agent so that when they are doing admin work if calls are queuing too long they will still present to the agents. problem is that as you can imagine, overflow calls are a nightmare when it comes to reporting so trying to avoid...

Hi all does anyone know what the procedure is to delete old data in ccc going back about a year?

Hey All, Happy New Year to my fellow Avaya tekkers. Yes another CCR problem. Trying to get total call duration for a queue on a premium rate line(1 DDI) is completely inaccurate compared to what the premium rate provider is reporting. I have checked CCR reports but they just don't add up...