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Has anybody tried out the Avaya Cloud hosted IP Office platform. I believe it is located on Google Cloud and containerized for each business instance. Looking for real world opinions and experiences. Avaya Call Reporting is currently not available but should be coming in August. We are...

I have an Avaya IPOffice 500 V2 v9.0.1.0 build 845 I have recently been getting a number of users complaining that their 5402 Handsets are locking up. You still get a dial tone on the phone and a display however none of the buttons work. The only way i have found to remedy the problem is to...

Hi I've got an IPOffice system here and been asked if I we can do some employee monitoring, this is what I would like to achieve for starters. 1) Employee logs into phone system in a morning. 2) Employee logs out for lunch break. 3) Employee logs back in after lunch break. 4) Employee logs out...

I have a bit of a problem with call distribution which doesn't always appear fair. We run a call center and have an IPOFFICE 500V2 9.0.100.845 Our helpdesk is setup as a hunt group and the Ring Mode is set to LongestWaiting. Our call reps have found that if they take their phone off the hook...

HI I am working on a pin entry system and through my call flow I use a generic action to save the keyed pin number to a call variable. CP0:$KEY If the entered $key is not found in my database i then request for the pin to be entered again and save it to the variable CP1:$KEY. When i write...