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Hello all. So we have been having some serious issues with our POS/server lately and its gotten to the point where we can't work anymore. Today I had to set up the terminal as the file server to get through the day. It would not connect to the server no matter what I tried. I reset all my...

Issue #1: The swipe bar on the side of my Front of House terminal has stopped working. I don't get any error messages, it just doesn't read any card I put through it. Is there any sort of diagnostic I can run to see what the problem is? Or is it most likely just 'dead'. Issue #2: I started...

So Radiant is useless. Three messages with tech support should get a call back, right? Anyway, we had an issue with our POS system on the 30th last month and some of our sales are missing from that day. Can anyone tell me how I could go about getting them back? I'm not exactly sure what...

Hello. We have been having real bad issues mainly with our Back of House internet connection. It will work for maybe a minute and then just stop working. It usually takes a good hour or so for it to come back. We have 2 'Network Connections' in Windows XP. We can disable one to get the...

Hello, I am running Aloha 6.0.3 and cannot get the POS time to sync with my back office computer. I have my time set to Mountain Time and clicked 'Automatically adjust for daylight savings time'. The time on my PC is correct. In Aloha, I have US daylight savings time checked as well as...

Hello. Since my restaurant has opened, my employees have been able to log in on the POS system using the last four digits of their social security number. Just recently, this feature ceased to work and now they must have a mag card to swipe to clock in. I have tried with several employees and...

Can anyone tell me if its possible to make it so only the person assigned to the cash drawer is the one that can open the cash drawer? If that isn't possible, is it possible to see what employee opened the drawer at what time?

So a wonderful corporate bigwig came by yesterday and upon his departure, I noticed several things out of place, one being the fact that our receipt printer is now printing two slips for every order; sometimes it even prints a chit that shows 0.00 for the tender and says the check has been...

I came in today and my front POS register has two different dates. 10/19/07 for the DOB and 10/20/07 for the system date. Also, whenever I log into the BOH, it gives me no data for yesterday. Any ideas on how I can fix it?