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I've got a weird question. Received request from SX200 ICP owner whose vendor went out of business looking for support. Only access available is using the maint1 user to log in (still set at default passcode) I have been able to make a backup but can't access FORM 4 for sysid and options...

Has anyone ever tried to factory default a 3300 controller. I know how to default the database but I want to clear all of the ROM and restore it to factory settings. I suppose you're entitled to your opinion, I'm just not going to suppose very hard.

I have about 40 standalone Nupoints to migrate to MiCollab. KWB you seems to have some knowledge here...…..I can't find any definitive documentation to support the options you posted a while back. Any suggestions where I can look? I've been all over the MiAccess docs and knowledge base. ...

We have a 4 element cluster recently upgraded from R7.1 to R8.SP3. an oaysis call recording ( PRI trunk ended) is installed in element 1. We have programmed recording on demand here. Until the upgrade we had keys on 5330 sets in all elements with the feature NON VERIFIED AUTH CODE programmed...

New carrier has replaced two PRI circuits with PRI generated by Cisco IAD. Now have problem terminating to voicemail and faxes, 3300 controller running 8.0SP3. Using same ISDN as old circuits with NI2 5ESS protocol. Anyone else have this problem? I suppose you're entitled to your opinion...

Just replaced 2k with MCD Rel 8.0 SP3. Business console is working fine but I need to run two headsets or headset and handset at one time for training new operators. Anyone been successful with this arrangement? I loose all audio if I attempt to enable more than one device. Any help is...

Hackers getting into 200 AX embedded voicemail and changing ZERO extension to international number. We've stopped the ability to make the call out but they keep hacking in. All passcodes have been changed including the TECHNICIAN passcode. Anyone have an idea how the hackers are able to...

I have enabled option 609 in COS and added a DAY NIGHT key on 5530 running on a 200 ICP. System won't switch out of DAY. Also have schduled DAY NIGHT switching in VOICEMAIL OPTIONS. No joy. What am I missing? other than sleep. NO GOOD DEED GOES UNPUNISHED!

Anyone have the Telematrix 9600 SIP DECT phones operating on MCD 7.0 ? We can't keep the phones up. Require reboot and reconfig everyday. NO GOOD DEED GOES UNPUNISHED!

New install 3300 ICP MXe 4.2 s/w fiber connected to 2K per with ons and ops cards. Connecting to RTAS dictation equipment. Can't get positive disocnnect to work. Need voltage to drop out for 1000ms. Hang up on dictation port and circuit remain s connected. Anyone have a fix? I have...

3300 4.1 sp3 SIP trunks reported in Software logs calls from Zombie phones. What the heck is that. System has been running with the SIP trunks for a few years without trouble. NO GOOD DEED GOES UNPUNISHED!

Anyone with Novell DHCP experience? 3300 MXe 4.0 SP3 add option 125 to DNS/DHCP definition is Novell has no effect. Tried adding options 66, 128, 130 still no joy. Any help greatly appreciated. NO GOOD DEED GOES UNPUNISHED!

The second call in the following record rang the phone and dropped the call. WHY? First correct answer gets a star. 14:14:12 RI201 DPN 2A ISRM_I ;10;*3#*19*Z#*58*Ca*1*Z#*233*`IBb#*58*CI*L4# 14:14:12 RI201 DPN 18 SSRM_C *50*7163768392#62137388 14:14:12 RO101...

I've got a customer insisting on an extension ringer from an IP phone. There is no copper available only POE ports. Anyone have a solution? I've GOOGLED evrything I can think of without success. NO GOOD DEED GOES UNPUNISHED!

New install 200 ICP 5.0 Attendant answers incoming call (TRK 1 on AMB) transfers to outside number (TRK 2 on AMB) 3 way conference OK. When Attendant releases trk 1 and trk 2 conference but the howl on the connection makes it impossibloe to talk. I have run the diagnostics with results...

Need tech support for a 200ICP in Gainesville. Anyone got a lead? System is down. NO GOOD DEED GOES UNPUNISHED!

Anyone had trouble with MiCW? Downloaded latest version, installed and launched. Sceen displays all squares. Thought maybe a JRE upgrade would solve problem. Downloaded JRE 6.13 update and installed. Launched MiCW again with same results. Any ideas? NO GOOD DEED GOES UNPUNISHED!

3300 9.0.3.15 NPM 11.0 SIP incoming loose caller ID in envelope of e-mail if call screening is active on mailbox. Caller ID OK in envelope of e-mail on non-screened calls. Make sense to anybody? Already have Product support looking into this but customer is getting anxious. NO GOOD...

I thought I was through with this kind of trouble and have looked all over for the answer but I'm reinstalling an old 2k and need to connect a USR Sportster modem. What are the switch and S value settings for these modems? I feel like an idiot. NO GOOD DEED GOES UNPUNISHED!

anyone have documentation regarding the dip switch settings for these cards? I've got 44 Centrex lines coming over this and the volumne sucks. I think I need to modify the receive levels. NO GOOD DEED GOES UNPUNISHED!