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  1. HELPATECH

    Call recording/Contact Store

    thanks an advance.. cleint wants to view a "user mail box" to transfer to Contact store when they a leave a voicemail on the user VM. how can i make this possible...
  2. HELPATECH

    h323 remote phone

    thanks an advance, i have seen other forums and no luck. following knowledge base guide SonicWall/firewall example. IPOv2 r8.(44) 192.168.42.1 public gateway 192.168.42.3 forward ports udp and rtp, rtcp ports to IPO udp 1719, tcp 1720, udp 5005, tcp/udp 49152-53246 enable remote phone on voip...
  3. HELPATECH

    Avaya VPN

    thanks in advance. IPO V2 R8 9620l phones. has anyone insatlled vpn phones using fortigate 60c routers. i have used Sonicwalls, pix routers, and the supported avaya routers. the IT guy is a pain to deal with and only uses fortigate products. i gave him the settings we used before and work. as...
  4. HELPATECH

    Avaya VPN

    IP 406 R5.0. with vpn lic. i am trying to connect a 5610sw Ip vpn phone on a Cisco Rv042 Firewall. as anyone made it work on a cisco RV042 firewall. i have made it work on sonicwall, cisco pix firewal,etc, just no luck on the RV042. thanks an advance. i have created a Ipsec tunnel but it wont...
  5. HELPATECH

    email wss.30

    new to the shrepoint world. can you email an assign doc. to someone thats not listed in the domain.such as a yahoo or gmail acct. we are using wss3.0 i created a work order form where we could assign tickets to the techs. however if you are in the domain i could send the ticket and could read...
  6. HELPATECH

    Call accounting

    Does anyone know a 3rd party software that is compadable with Magix system. reguirements, call queing,extension calling out,duration for each extensions,how many calls where taking from ext. thanks an advance,
  7. HELPATECH

    Long distance

    thanks an advance, i need an extension to unrestrict long distance, it only makes local calls, is it possible or its the carrier. its only 1 phone
  8. HELPATECH

    Merlin Magic R5

    its been a good while since i programed one, however i am trying to assign a DID to a seperate AA.it will ring an extension than if no pick go to AA 2. which than i will create a Tree. Merlin Msg.12 port R(?) dont know any help thanks an advance
  9. HELPATECH

    Print out

    can i do a print out like the magic system?
  10. HELPATECH

    IP office VPn tunnel

    thanks an advance. i just deployed an IPO v2 3 locations main location has IPO. the 2 branches connect back thru VPN Astaro Gateway boxes main office has WAN- xxx.xxx.128.x Local ip xx.xx.1.2 branch 2 has WAN- xxx.xxx.23.x local ip xx.xx.3.2 branch 3 has WAN xxx.xxx.131.xxx Local ip...
  11. HELPATECH

    Avaya one x mobility

    have IPO V2 and VM Pro 6 downlaoaded app on iphone iEC500, and purchased power user lic and teleworker lic.. also do i need to install one X portal on the server for this function to work on the iphone app. thanks an advance.
  12. HELPATECH

    Embeded vm

    IPO R5. when i leave a message on a user mailbox for 12-25 seconds the vm will disconnect me. so i cant leave a full message. trble shooted; had everyone delete there saved messages. look in Manger_embeded file and only 14% is being use. reset the card. created a shortcode to shutdown ebedd...
  13. HELPATECH

    embedded voice mail

    what all do i need to program for voice mail to email. IPO 5.0 ( 8 )
  14. HELPATECH

    Voice mail

    i have a 5.0 (08) and using voicemail embedded. can you check voice mail remotly? and how do you do it if you can.
  15. HELPATECH

    PRI Circuit

    we are are moving a merlin magic and the circuit is in the basement, the ecxclusive company is going to extend it in the suite over a 25 pair feeder which is not a continous run and it is over 2100' approxaminly 3-5 stopingpoints before it gets to the suite. would there be any issues with this...
  16. HELPATECH

    MS Communicator/ IPO 500 5.0

    is MSC supported on ipo 500 and where can i get info on this, customer hasd xchge 07 with communicator. and wants to use communicator instead of phone manager
  17. HELPATECH

    VM pro/ IMS

    IPO 500 4.2 (27) I’ve had to restart the 5 services associated with voicemail via email once or twice a month. With our migration to a new Exchange 2007 server last week, I’ve had to restart those services a couple of times a day. Any ideas what could be causing the issue? When I look in...
  18. HELPATECH

    SIP/ Call forwarding

    Have a 5.0 IPO is NSS supported yet so i could transfer caller id it displays only sip number from the sip extension.. it works on pri but not the sip why? i am missing something has anyone have it working need help thanks tried everything and caller id doesnt display on the cell p[hone only...
  19. HELPATECH

    password G3

    working on a G3 v9 i think need to reset password can anyone help Also education me on this ? they currently had SBC than moved providers cbeyond all CO trunks when placing outside calls in gets a busy tone. i tell the provider to switch it to ground start it works out but not in loop...
  20. HELPATECH

    SIP/ Netgear firewall

    i have upgraded from 4.2.27 to 5.0 i changed my d-link firewall (working fine)for a netgear Prosafe firewall FVS 338 because wanted to test (VPN phones no luck followed tech tips) However when i changed it to netgear my SIP registration didnt register again when i did a reboot it register than...

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