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I have spent 3 different days working on a forwarding issue since the customer switched from AT&T to Time Warner, during lunch and after Hours customer turns on the Night Auto Attendant, when the client presses 3 to reach the doctor on call, it transfers to ext 12 which is forwarded to a cell...

Hey guys looking for some answers to this issue, I have an etr ext that will turn the vm light off by itself after leaving a message, the light will be on for se time then just go off, I have replaced the phone and reset the system, is an issue

We just did a new install for a local bank, they have a new MPLS circuit in place from windstream and the local IT vendor is controlling the firewalls, we have been able to connect the locations together but we are having only one way conversation, you can hear the branch talking to the main...

Has anyone run into an issue with 8.1.79 when the power goes out for more than an hour that the system will not power back on correctly and all the light stay solid red? I have had 2 within a week do the same thing, I did find a solution, had to remove the SD with 8.1.79 insert SD card with...

I am having a issue with 2 5621 IP Phones with VPN enabled to a Kentrox, I setup the phones and connected them remotely via the vpn, worked fine in the states but when they plugged them into the location in canada we get discover 10.93.0.7 on one and the other has an error "gate keeper is...

installing a new system and was able to get the doorphone to work, but the tone changed on the ipo to regular intercom ring, it was different before and the customer wants a different ring, is there an issue with this release?

I have a customer with the basic version r8.1.63 with a combo card, 5 phones and 3 lines, when voicemail answers calls it will not release the line unless you phisically pickup the phone on that line and hang up, I have checked the system and even downgraded to 8.1.57 thinking it might be a...

Customers IT person verified installation of IIS and I was able to install the web campaign part during the vm pro installation, when I try to log in I get a screen that is blank and a message that says "the web page you are veiwing is trying to close the window" if you select no you get a blank...

Hey guys, I am working on an existing system with the spectralink 8440 phones on them, I have 5 phones, 4 work great the other was not programmed, so I set everything up but one error coming up, I am needing to enter the password from the phone extension (ip office)and dont know where in the...

I have a customer that has a nortel/meridian 6x16 and is wanting caller ID, I thought this unit was not capatible, anyone have any info?

hey guys, I am working on an issue for a customer that has polycom 8440 sip wireless handsets, one of the phones has not been setup and I need the default password, anyone work on these before?

I am looking to see if anyone out there who might have 10 phone manager pro licenses on a old dongle, smart card or SDcard for an ip office, I know they have been discontinued, but I have a customer needed this perticular license, I need 10 or more, one x portal is not a solution, it doesnt...

will teleworker release 5 work on ip office release 7? I am looking for 2 release 5 teleworker rfa5 licenses due to they discontinued the phone manager pro

I am having trouble to determine the issue with the VMPRO, when someone leaves a message and at random mailboxes they get a broken up message, VMPRO is running on windows server 2003 and hasnt had a problem, we replaced the drive, moved the lan port, uninstalled and reinstalled the VMPRO...

I am having issues with a 5621 ip phone using a VPN client. And several without at remote locations, I have sent a 5610 phone to the customer and no issue, are there firmware issues with the 5621?

Has anyone ran into issues with the sonic wall tz 180? I can get the phones to connect up and make calls after a few minutes you get the robot voice, no voice, broken up voice, do I need to replace this device?

I need to default a 1616IP quick edition phone, anyone know how?

I know its been disconinued, but they are still out there, I have a customer that there g11 gateway wnet down, ordered a new one and out of the box the status light is red and none of the line lights are green the system will not let me upgrade it, it does not show the ip info when plugged into...

Hello all, I am having an issue with 3 5621 ip sets, I have load the vpn software on the phones, have connected them to the system to verfy they work properly, customer has a sonicwall vpn router, followed step by step tich tip 190 on setting the phone and router with help of there IT personal...

I am having an issue with 4 1608IP phones connected to a netgear 108 POE switch VIA a Netgear 338 VPN router, data comes thru great when someone calls the call is fine for about 1 minute to 2 minutes then the person on the 1608 starts to breakup, the call from the outside is crystal clear, we...