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We recently upgraded from 81C to cs1000M. After the upgrade. The agent keys on the supervisor's phones keep disappearing(times and times after being reprogrammed). We first thought it's corruption, so Nortel did all sorts of patches, and reload, etc, still couldn't fix the problem. Then our CCM...

Hello, Gurus: I'm sure we all heard here or there different things about how to make changes to an ACD set. Some say you need to out and rebuild the phone, some say you only need to disable the set. I'm wondering if there is a Nortel documentation that defines the procedure of changing an ACD...

We recently upgraded to CS1000M 5.5. and the phone display shows "NORTEL" since the upgrade. Can we remove or change it. I guess it would be system wide if it's possible? Thank you.

We have a PRI that is sending area code and prefix. We would like to have it blocked. After contacting AT&T, they said they no longer give the option of blocking caller ID on PRIs. We need to block it on the switch. Does anyone know how to do it? Thanks.

We recently installed 4 analog trunks and auto-terminated them on a DN that appears on serveral phones. I ordered caller Id on those trunks. But we don't get caller ID when someone calls? Is it possible to make it work and how. Also, since we installed those trunks, we haven't seen any incoming...

We have genesys as our recording device but they can't provide beep tone to digital phone set. One of our department want to have seletive recording and beep tone on M2616 sets. Meaning these are multiple line appearance phones. But they only want say 2 lines on this phone to be recorded and has...

Here is our situation: We have several carrier remote through out the campus, so the when 911 is called from these sites, only the address of the main switch is shown and a pilot number of the trunk. Our caller ID is blocked for outside phone calls. But we want to have the caller ID shown when...