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When this 800 number is called it routes to a vector, which routes to extension 7346. - 7436 then goes to a coverage path 73 - coverage path 73 goes to coverage answer group 11, then coverage answer group 12, then voicemail. The issue is that the aut-msg-wt light doesn't light up all the time...

Can anyone tell me, if possible, how to program a button to show that another extension has voicemail? I'm trying to setup an 800 number to route to a voicemail if it's not answered. Once that 800 number leaves a voice mail message I'd like to have multiple extensions be able to see that new...

We have a paging system that is setup as a DAC type in our Dial Analysis Table, so when users dial 7400 they can page within the facility. Since this is setup as a DAC type, when we setup phones to have a COR that restricts "Calling Party Restriction" to "outward" or "originating," then those...

We have EC500 working fine for most users, but we ran into one area code that will not translate correctly when dialed thru EC500. Below are the trace results of the dialed number. We dial 8 to get out, not 9 because years ago before I worked here the employees made it a habit to dial 911 to...

Hello All, We currently have an 800 number that our customers call and after hours I have it fowarding to an internal extension which then fowards the original call to the 800 number to a cell phone for our on call staff. The problem we have is that the number that is showing up on the cell...

We have a hunt group setup with 5 members as follows: HUNT GROUP INFO: Group Number: 23 ACD? n Group Name: Answers Dept Queue? n Group Extension: 2069 Vector? n Group Type: ucd-mia Coverage Path: 10 TN: 1 Night Service Destination: COR: 1...