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Hi. With the V11 IP Office 500, I believe Mobile Twinning is licence free? Assuming so, to turn on and off the twinning remotely, can I setup a users DDI number to route to their extension as normal, but also create a second call route with the users mobile number as the CLI number with a...

Hi. IP Office 500 V2. When I am calling from Ext 200 to 201 for example, 201 is engaged even when on hook. It doesn't ring. This is the same with all digital extensions. Analogues do ring, although no phones are plugged in to the analogue ports to confirm they actually do ring. With the...

Hi. I have an inward DID number hitting auto attendant. Caller gets a press 1, press 2 for different departments. when pressing for the department, it rings the department group. If the phones in that group are busy, it fires the 22-15 dept-group VRS queue message which is played to the...

Hi. I’ve got a phone system which I believe was on R9, but has been on R11 for some time. We’ve got a few phones (1416) and when plugging these in it’s showing “Upgrade: file access error”. There are not any other 1416 phones in use. I’m unsure if I can copy files from an R9 CCU to the R11...

Hi. Does the SD card hold the config, software and licences? For example. If I have an R9 system CCU running, could I have a second system sat as standby, and swap the SD card if it failed? Would the system need to be the same software revision, or PCS version? Just thinking of quick...

Hi. I have an SL1100 phone system on one site which is currently diverting their calls through the system. The way this is setup is with the DDI table. An incoming DDI which would normally go to a ring group now has a temporary number with 9 prefix in the Target 1. The calls divert fine, but...

I am using a couple IP Office 500 V2 systems. I can connect to them locally with the programming software, but struggle to see how I can when on a VPN to site. Is there a way to specify which IP address to search? I can find the IP and subnet under discover in the manager software, but this...

Hi. I am trying to force calls to go to an auto-attendant while the office is closed. Just a message with "press 1 to repeat". I have the Out OF Hours fallback for the incoming group set to a dummy extension 400. The Dummy extension is forwarded permanently to a shortcode of 450. Shortcode...

Is it possible to have different ring tones for different incoming DDI numbers or ring groups?

Hi. After reading through the post here: http://www.tek-tips.com/viewthread.cfm?qid=1784152, I was wondering if you could also help me? I have a single SIP trunk to evaluate, and have tried to set it up using the information from the supplier. I can make outbound calls, but they cut off after...

As the title really - I have tried three standard SLT phones on the SLT extensions, and neither one will place a call on hold by pressing the recall button? V7.01. Going by the manuals, you use recall to place a call on hold and to transfer. Any ideas why this would be? I cannot find a...

Hi. I would like to assign all extensions to department group one, with a pilot number of 101. I set this up and it works. Dialling 101 rings all phones. I would then like to group other extensions using the second department group option. For example, 2 extensions can be in dept group 2...

Is it possible to switch off the "Check List" message when a phone misses an intercom call? It is available from the soft key anyway. With that said, is it possible to edit the soft keys? For example, removing the VM:00 if no inmail is installed? Thanks.

What is the difference between pointing a DDI target to a Ring Group or Department Group? I like having Dept Groups setup with pilot numbers to allow a single number to be rung to ring phones in one area, and had pointed DDIs to the Dept Groups too, but am now thinking it should be to an...

Hi. I have an SL1100 which had version 3 firmware on it. I wanted to add a DT430 phone, and realised I needed to upgrade the firmware. I think I may have done this in haste. I downloaded the PKG file from the internet, and uploaded it via PC-PRO. All seemed OK, the system rebooted, but now...

Hi. I have installed a VoIP daughter card to the CCU card, updated the card blade configuration, but am unable to connect via the LAN to the daughter card. I set the main CCU IP to 0.0.0.0, set the VOIP to my internal IP, but see no lights at all on the daughter card, and am unable to ping...

I have an SL1100 working with the intended phones. Looking at the hardware guide, it says you can use the DTL-12/24D-1 phones (intended for the SV8100), as long as they are version 4 onwards. I have a few of these phones from another site, ans they do not work - It shows "Initialize", then...

I am trying to work out the best way to serve three separate departments who have differing and varying hours. I prefer to use auto night service with manual override, as the depts go home at varying and unpredictable times. There are three depts, on three DDIs of te main ISDN line group. I...

I have a script which executes a doc to pdf conversion on my windows server. I originally used a command line switch on Open Office to do the conversion, and this worked, but the PDF created is poor. I am now using word and OfficeToPDF.exe. The command required (that works perfectly on the...

I have an ISDN trunk connected as my main lines in place of the old PSTN. The PSTN would allow the DTMF key tones to be heard when dialling, but with ISDN, although you hear dial tone when you select a line, as soon as you dial a digit, the dial tone vanishes, and key presses do not emit the...