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We just installed a brand new IP Office in Partner mode. Does Partner mode support multiple greetings? I have heard that there are problems with this in earlier versions.

I have a customer with a BCM 50, 5.0 with an intermittent caller ID Problem. We have the auto attendant picking up on the third ring to give it enough time for the caller id info to come through. We enabled caller ID in programming. Most of the time it works, but about once every ten calls the...

I have a customer with a Nortel CICS and Startalk Voice Mail. I was wondering if it is possible to give them an auto attendant menu option to transfer out to a cell phone. Also, does the startalk support a day and night auto attendant menu. Thanks!

I don't know why, but every time I sell a cordless phone on a business telephone system I have problems. I sold four T7406e to an auto repair facility that is a very noisy environment. The mic on the phone seems to be picking up a lot of noise from the shop and it is almost impossible to hear...

I have a customer with BCM 3.7 using message notification. There is an intermittent problem when delivering messages to the cell phone. It calls the cell phone, asks for the password, then it says "press 1 to listen to messages" After pressing "1" it says "login cancelled" and says "to listen...

I have a customer with a Partner ACS 7.0 and Euro Series II 34D sets. One of the stations on the system has a problem with dimly lit LED's. I have tried several different phones and they still complain about it. Is there anything in programming to turn up the brightness on the LED's? Perhaps...

I have a customer that wants to hook up multiple MOH players. Last time I checked the BCM would only support one MOH source. Does anyone have a workaround for this? I seem to recall MOH players that hook in inline with the co's, but I haven't been able to find anything.

Does "twinning" on the IP Office require a special circuit (T1) or will the feature work with analog co ports?

I'm wondering if Mobile Twinning is available on the BCM yet. I have read that it is available on the 450 rel 5.0 Is it available on the BCM 50 or BCM 400 yet?

Hello Nortel Gurus. I have a customer with a BCM 50 that needs a password reset. The technician who last worked on his BCM is unavailable and we can't get in with the default password. Is there a way to re-initialize? Is it time consuming? Does the customer loses his keycodes? Thanks for...

I have a BCM 3.7 site that is not connected to the local network. Is is possible to change the greeting from the phone?

BCM Gurus, I am upgrading a Norstar 824 to BCM 400 4.0 SW. This customer has a bunch of M7100 sets they want to use. Will the old M7100 work on the new BCM 400? I seem to recall an issue using some of the M series sets on the BCM.

Greetings fellow phone men. I'm really in a jam right now with one of my Nortel customers who is experiencing a loss of call volume on conference calls and trunk to trunk transferred calls. Of course Verizon and AT&T are both blaming the telephone equipment. Is there a fix for this? Is there...

Hell BCM Gurus, I have quoted a BCM 50 with a T1/PRI. I'm up against another vendcor quoting an Avaya IP Office. Can anyone tell me what the conference bridge capability is on a BCM 50 3.0?

Hello BCM Gurus, I am quoting a customer that needs silent call monitoring on a BCM 400. I have read the previous posts on this matter and I am not sure if this available on the BCM 400 4.0. I have read that it works on the BCM 50 3.0. I am trying to avoid adding call center softare to my...

Nortel Gurus, I have a customer with a 616 and and C6 caller ID box. He says he does not get caller ID on line 5. My question is how many co's does the c6 box support? I was thinking that is only 4 lines which would explain why line 5 does not have caller ID.

Hello BCM gurus, Is it possible to record a phone call with a BCM 400 4.0? I have a funny feeling that this may require call center software.

Hello BCM gurus, Is it possible to monitor a voice mail message that is being left in a mailbox. Also can you break in and pick up the call once someone is in a mailbox. Also, does the latest version of BCM 50 3.0 offer cell phone cloning where the call will ring the DN (extension)and the...

Hello BCM gurus, I have a potential customer for a bcm 50 3.0 sw. He wants to know if he is able to listen in on his agents phone calls. I know there are some legal issues with this, he says they will say in the auto attendant greetings that "calls may be monitored for quality control..

I have a customer with a BCM 3.7. Someone is making fraudulent calls to the phillipines off their switch. Is there some way to disable disa to prevent this from happening in the future?