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CMS Report Call Work Code By Agent
I am trying to figure out how to create a custom report within CMS R13. I need to report on call work codes on an agent level. I need to know what work codes were entered by each agent. This report needs to be sorted by agent. Any suggestions? I found that the cwc field (call work code)...- TechGirl34
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- Forum: Avaya: CM/Aura (Definity)
