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Can't seem to remember what paths to use after recording the alternate language path greeting. I know the main Home path "0" as well as the regular paths (i.e. Path 1, Path 2, Path 3 etc. Please help my mental block.

Customer has Norstar MICS 0x32 KSU with 7.0 Rls Software. Problem is that some of the phones are displaying Numeric characters instead of Alpha numeric characters on their displays. I recycled the power and seemed to have cleared the problem but customer informed us that problem is back. Is...

Customer decided to program their CCR Tree 1 and now when the Tree answers it will not transfer to any extension until you press 9 and then the extension number. Any thoughts?

I programmed Hunt group HG01:707 added three extensions (221,233,307) Line Assignment: 8 lines directly to the hunt group, used Distribution Mode: rotary, Hunt Delay: 2,Busy line setting to: Queue mode with delay of 15, Overflow: to one of the HG extensions:221. Checked extensions and they all...

Customer has BCM50 with Call Pilot. Whenever they turn on the night mode callers hear the greeting but they cannot break the greeting when they try to press any extension or digit on their dial pad. I shut down system and powered back on but trouble not cleared. I was thinking of re-installing...

Would this be the correct thread to talk about the emetrotel Ucx Ip pbx for Nortel?

Just replaced MICS 0x32 KSU due to system shuttting off and on. I used the existing 5.0 software and sleeve. I just received a call from customer indicating that the system is shutting off and on again. Could the 5.0 software and sleeve be the problem?

I remember awhile back there was a post to upgrade the fast rad firmware for PRI. Does anyone still have that post or how I can upgrade the firmware?

I programmed a mailbox in the Call Pilot 100 but when I scan in the directory from a T7316e it does not show the mailbox. As a consequence it is not recognized under the # option for company directory (no match is found). I recycled power deleted mailbox and re-entered mailbox but still will not...

Is is all possible to add fourth PRI to MICS XC 7.1. If so does anyone have any idea how to accomplish adding fourth PRI?

I am adding a forth PRI and need to expand Norstar MICS 7.1 to 7.1 XC. Will the system ID stay the same as long as I do not replace the memory sleeve?

I have a customer that previously had their PRI service with AT&T. They now cut over to TelePacific. They currently have a MICS 0x32 with 4.0 XC software. They had an existing 0x8 ASM and we piggybacked another 0x8 ASM for a total of 16 analog ports. They are able to receive faxe's but now they...

Have a customer with Starplus Vodavi Triad. I would like to copy a range of stations with the same attributes. What flex code will make me do that?

I will be upgrading a MICS 0x32 with 5.0 software release to a 7.1 software release. I will be using a 6.0 Upgrade Tool Kit. The system has a PRI. Since the PRI is associated with the old system I.D. will I lose the PRI when I upgrade to 7.1 using the Upgrade Tool Kit?

I am upgrading a MICS 5.0 Rls. to 7.1 Rls. Do I need to have two separate Upgrade Tool Kits or just the 7.1 Upgrade Tool Kit.

Our customer had a power outage and lost most of their mail box key codes. They purchased from us from the secondary market about two and a half years ago. I called secondary seller and they cannot get access to retrieve key codes. Any advise on how to retrieve or what to tell customer?

I am trying to back-up system programming on a 7.0 MICS with a Norstar Manager 9.0 and I keep getting a pop-up error reading: Map File; "ANGOOENG" is required. Please advise.

Customer is forwarding the main consol to other extensions but instead of it going to the forwarded mailbox it goes to the General Delivery. Is this normal on a BCM 3.7 with Call Pilot? Secondly they also wanted an option for callers to be able to go to the main company greeting options instead...

Customer is forwarding the main consol to other extensions but instead of it going to the forwarded mailbox it goes to the General Delivery. Is this normal on a BCM 3.7 with Call Pilot? Secondly they also wanted an option for callers to be able to go to the main company greeting options instead...

Customer wants to know if there is an advantage to upgrading from a BCM 3.7 Software release to a 4.0.