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Hi, We have a CM 5.2 - We created a PMS port (Node-Names IP, services-IP and PMS endpoint as PMS). We are trying a home application to connect to the PMS port. The link is up but the protocol is down and thus no commands can be executed. We tried the 3 options for the PMS protocol (normal...

Hi All, 1. Is it possible to show several extensions on one phone without bridge appearance which requires that the bridged extension be already created in another station and thus use a license and port. 2. Is it possible to show the same extension on several phones and that extension is the...

Hi All, We have a CM6.0 and we need to collect CDR records. We do not have a call accounting SW. Checking this issue in the forum, I found that we can use AvayaRDTT_R2.1. However, it is for IP600 Internet Protocol Communication Servers. If it is applicable, is there any new version that can be...

Hi, Is there a way to export a voice file of a greeting menu previously recorder by phone in application builder? I can only see import tool in AB which is logical. However, we really need to export that file. If no export is available, anybody knows where these files are stored in the server...

Hi All, I am new to Avaya and I am starting Avaya communication manager. I want to install the Avaya site administration but I cannot find the installer files. We bought our first system but did not get it yet. I was wondering from where I can download the latest Avaya Site Administration...

Hi, We are running Nortel CC7. In the CDN statistics, we have records regarding a blank CDN (CDN number and name are blank). All the calls of this CDN are terminated. Note that the sum of calls offered on all Other CDNs (without this blank CDN) are equal to the calls offered to the...

Hi, On a CS1K Rls5.5, we have noticed that on an internal call between a digital set and an analog set, if the digital set hangs up, the analog set receive busy tone then it is silence then becomes lockout. This takes 18 seconds between then hang up and the lockout state. We need to decrease...

Hi All, We are using Nortel Contact Recording (NCR) Rls7.0 with CC7 and CS1000E Rls5.5 In the NCR replay page, we have a column called Serve which shows the DNIS (called number). We are receiving calls via PRI and are capturing CDR data for incoming calls. We have a lot of records in the NCR...

Hi All, We are using NCR7.0, CC7 and CS1000E Rls5.5. We only have IP agents and we are recording their calls. The recording is OK. NCR is collecting the Agent Id, CLID and DNIS. However, the Skill set is always N/A in NCR. All the recorded calls are Skillset calls. Is it a configuration issue...

Hi All, How can we limit the call time on an E1 route? TFD does not exist in the E1 RDB configuration. Thanks.

Hi All, We are using a CS1000E Rls5.5. In one IPMG, we have more TDM ports than DSP resources. Is there anyway to assure that in the same IPMG some of the TDM ports (PRI and CO) will always have free DSPs (non blocking) while other ports (Digital or Analog sets) will have a standard blocking...

We are implementing a CS1000E and have the number of TDM ports (digital phones, CallPilot, analog CO trunks, PRI) greater than the number of DSP resources. I need to know if there is a way to make some components of a cabinets non blocking and others standard i.e. reserve DSP for external lines...

Hi All, We need to assign a group of attendants for specific extensions and routes. We did that using LDN or Console Group in Multitenant feature. The incoming calls are terminated to the correct console. However, each console can access any RDB when making outgoing calls. We are not able to...

Hi All, We need to deny a telephone set to transfer calls to another set without preventing it from calling that set or transferring calls to other sets. In another way: 1.Set A can call set B. 2.Set A can not transfer calls to set B 3.Set A can transfer calls to set C. If we use XLST or...

Hi All, We are using CallPilot server 201i rls4.0. We need to know when the RPL (Restriction Permission List) has been modified. In callpilot manager, we have the date/time of the last modification. Anyway to track previous modifications in callpilot DB or Logs? Thanks.

Hi All, We are trying to hide an extension CLID when calling other extensions. CLS DDGD NAMD. It worked on Digital phones. However, the CLID still appear on Attendant Console M2250 or M1250. We tried opt XDP (exclude digit display) on the attendant but it disabled all displays. Anyway to make...

Hi All, Below is a triky scanario concerning trunk to trunk connections and I want to check if the following request can be applied: 1 - Telephone set must be able to make conference calls between 2 CO lines and between a CO line and a TIE trunk. 2 - Telephone set msut be able to transfer...

Hi All, We are not able to make FDN or Call Forward All Calls to external numbers when the incoming external call hits an extension through call pilot mini thru dial menu. Please note the below: 1.FDN and CFW to internal extensions are OK 2.RPL lists are allowing all digits 3.We are able to...

Hi All, Anyone knows how to convert the Addr field in BERR messages to locate the faulty board. We are facing the following error: BERR704 EXC 0: Bus Error in ISR SR=0x2511, PC=0x4212cbc, Addr=0x4212cbc, SSW=0x1468020 BERR007 CP BIC BERR: addr = 0x04212cbc; It is an Option81C Rls25.40B...

Hi All, We have a CS1000E connected to an MSC via PRI (EuroISDN). We are facing an issue when transferring a call connected to a GSM phone from one phone to anther.. The GSM phone user is hearing noisy ringback tone while being transferred. No noise while talking or while hearing ringback tone...