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Is there a way to restrict a mailbox so that it can only receive voice mails from internal people? I looked at the community id's but I don't see where you can assign one to external callers. Is there another way? MM 5.2, MAS & MSS

We're having a strange problem that has developed. In IP agent (v7) or IP softphone (v6), in telecommuter mode only, when a user is on a call and a second call comes in, the user can hear the caller talking as well as the ring coming through and it puts the first caller in a phantom hold that...

Has anyone gotten these to work? The avaya documentation is very vague on these and I can't get them to work.

Anyone out there running H.323 and SIP 96xx phones? I can get the phones to convert to SIP but can't get them to go back to H.323. How do you write the 96xxupgrade.txt file so it goes to either one based on the SIG value?

My systems guys are upgrading our citrix servers to windows 2008. I gave them the ip agent v7.1.223 for citrix installer but when they try to install it it comes up with an error saying it only works on 2000/XP. Is ip agent not supported anymore? Has anyone else had to deal with this?

I'm trying to figure out how to verify speed and duplex on a G700 for MGP and voip ports but can't find the command. Anyone know how to do it? thanks.

I'm trying to get software update manager to upgrade all of our media gateways. I have a G350 in a lab that I'm trying to get to update (so restarting etc isn't a problem) and I haven't been successful. It keeps giving me an error saying internal SP error and I have no idea what that means...

Everywhere I look I keep seeing references to S3500 or S8730 for MM. Can someone tell me the difference and why you would want one type of server over the other, etc. Thanks.

Is there a good way to tell how many people hear our MOH? We use avaya mp3 players that are wired in. S8730, CM 5.1.2

The past couple of days I've had reports from our attendants that they're hearing alarms out of their consoles. I've looked through my aar/ars tables but we don't have anything set to alrt, not even 911. One of the attendants said that she saw the name of someone (that happens to be the...

Our senior guy is out and I'm having to take up the slack. We have a vendor who wants to RAS into our switch. She's asking for Dial up #, RAS server login and password, and switch login and password. I know the switch login and password but how do I find the Dial up # and the RAS server login...

How are you getting your vectors into it?

thread690-1353176 I'm having the same issue as in the above thread. I really like the idea of using COR to block anyone from dialing the paging extension but I can't get it to work. I did like was suggested in the above thread. I assigned a COR to the paging station and then went to the COR...

I have set the auto-in, aux-work, q-calls and send-calls buttons to appear as a soft key via SET IDLEFEATURES 92,52,87,35 The auto-in, aux-work, and send all buttons have checks next to them when they are activated, however the q-calls button doesn't change when there's a call in queue. So...

We're currently on CM 2.2.2 and looking for a way to create a good print out of the Vectors that we have. I've messed with visual vectoring a while back and wasn't impressed. Anyone have any other ideas?

We're thinking of switching from avaya to continuant for our maintenance. Is anyone else in here using them? Any experiences?

My HR dept is telling us that they must be notified if anyone wants to do any kind of recording. We have stations out there with the audix record button but I have no idea which ones they are. Is there a way to search for this? I tried list usage button-type but it didn't give audix record...

I was wondering if anyone knew the exact boot sequence these things go through, like which files it looks at and in what order. I want to be able to follow the code in the txt and scr files and see what's going on but can't figure out which files it looks at and in which order and even what...

We've recently added a G250 to our Columbia (south america) office. It has 4 trunks going to it for incoming calls. When a call comes in it goes to an auto attendent. The problem is when the caller hangs up, it doesn't release the call. I've run a list trace on the trunk and then called the...

We are using ASA version 3.0.8 and I'm trying to set up a shared system file so that multiple administrators can all use the same one and if one person updates it all the others get the update as well. I had it set up and working on 3 machines and then went to do some testing. I created a...