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I need to have messages purged from a voicemail box on a regular interval. Under class of service, I set "Msg retention Period" to 7 and 1 and the messages are not removed ever, unless manually deleted. Am I misunderstanding the function of retention period? Can someone offer advise?

We have a BCM50 with call center. No callerID is displayed when calls are routed through call center. However, if a caller dials my extension, the call rings with callerID. Does anyone have any thougts as to why call center does not carry through or display the callerID? Thanks!

We noticed today that one of our DNs is beeping every minute - exactly. It's the same tone as one that is received when a call comes in when you are on DND. Does any one know why this is happening? How do I resolve this strange problem?

I have a CCR tree setup to transfer to an outside phone number. When the option is pressed, the system disconnects the call. When the call is disconnected, I get a telco message that says "if you would like to make a call please hang up... " here is what I have: 1) Call Pilot 100 2) Modular...

I have a CCR tree setup to transfer to an outside phone number. When the option is pressed, the system disconnects the call. The setup on the option is as follows: Line 032 and I have a # before the phone number. Any help would be greatly appreciated.