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For the last few months one of our single mode fiber remotes has been receiving the following error " RSIG link lost on Port #0 - Reinitialized". We have other fiber remotes both in SM and MM that are working fine. XMI000 40 : RSIG link lost on Port #0 - Reinitialized stat XMI000 8 : RSIG...

I have a customer with a BCM50 installed new in 2008. The customer recently switched to another service provider and claims that since converting to a new carrier that the forwarding of DID calls to voicemail(Call Pilot) is not working the same as it did with the previous provider. There were no...

Recently I added the licenses for and created a CC with 1 skillset and 3 agents. The customer is using a PRI for incoming to an AA where the caller can route to the skillset. Since the install a few weeks ago, the main agent when logged in will not be able to logout or login using the F904 and...

I'm using UVM on a 5000 V5.0 and need to know if its possible to restrict or change a COS/flag for a mailbox so that the message cant be marked urgent or priority. Currently, callers can mark it priority or private as well as send copies to other system mailbox users. The private messages cant...

Is there a way on a Majix to insert a # at the end of every number dialled through ARS? I'm trying to overcome the delay a customer is having after switching providers. If I dial a # after dialling the number there is no delay. I'm a little afraid to change the end of dial timer for fear...

We have recently installed two IP500's that are using Partner mode, digital 1416 phones and a couple of 3920's. On both systems we have installed, we are finding digital phones that intermittently will not break dial tone on a c.o. line. Once the phone has been unplugged/plugged it works fine...

When transferring a call answered on a bridged appearance, the light stays lit on the bridged button until the call terminates. Is there a way to make the light go out once the call is transferred? The phones are 6416d+ with three call-appr for each extension that is bridged and there are two...

I have a ACS and a Partner Messaging, both R7. I have programmed the fax (ext 18) in #601, also in #505 to hunt group 8 and in #206 to group 1. In the Messaging system I removed the mailbox from ext 18. I have the AA set to answer on 0 rings, when a voice call comes in everything works fine...

I have an S8800 and need to add a user who will only need access to view "lis meas bcms". I'm not sure which would be the best choice for access for this user using ASA. Will I need to create or modify an existing profile in administrator accounts? Thanks, Bill

I have a customer who has a PRI and is receiving 3 digit DNIS from the provider. The digit 8 is used for outbound access and the leading DNIS digit for the DID's is 9. The customer needs to add some inbound numbers to the PRI, but the leading digit would be an 8 if using 3 digit DNIS. So my...

We are trying to forward externally a DID number to a cell phone using feature 4, the trunk group access, and the forwarding destination. The phone appears to be forwarded, but we only receive returning dial tone from the calling end. Using BCM monitor the call appears for a split second and...

Is it possible to upload system or station data from an NRU/RAD to a BCM 400/450? I have a customer who is upgrading and would like to upload templates instead of programming the phones one at a time. Thanks, Bill

Does anyone know how to set up an AA on a BCM so that the dial by name directory can be accessed while the company greeting is playing? Currently the caller has to touch *7 and then listen to the canned greeting giving the caller instructions to dial by first or last name. Is it possible to...

How do I assign line 2 on a flexible key. I tried to find it using the joystick but must have missed it. Also, when I put an incoming call on hold from this phone, it seems to put the call on exclusive hold. Is that a feature activated in the 824 programming or is it something I can change in...

I have a customer who is sharing their ACS rls 6.0 system with another business. They both use the same AA, but have their own lines. This is what they would like to have: When a caller reaches the AA and they dial 24, the call should ring ext 24 three times, if no answer then forward to ext 11...

I have a customer with a BCM50. He has a couple of soft-phones that have keep-alive DN activated as well as call forward external. If the system loses power or is rebooted the forwarding still shows active on the phone, but the calls dont forward. It has to be de-activated and then reactivated...

I have a customer with a 3.7 BCM 400. Recently I created a second AA using Greeting 2 and CCR tree 2. In this tree, I have two submenus and when the AA answers, the caller hears the option to press 1 or 2 for the submenu, once a digit is pressed and you listen to the submenu to the end without...

I'm trying to get Lan CTE working on an extension that was moved from the local office as a digital set T7316e with a working setup of Lan CTE/dialling from Outlook via contacts,machine name and ext 2001. Internally the BCM is 172.18.1.201 and this is what I get when using ctebcmid in cmd prompt...

I need to change or block the name on an outbound PRI call. We are using NI-2. I tried changing the name in the Identification tab, but still shows the name used by the service provider. Thanks

I have an Audix LX and need to setup two things. First is a mailbox that can be used for employees to call in and receive a management message, the second is a broadcast mailbox so that all active mailboxes can receive emergency/storm related messages. I'm hoping I can use the same mailbox to...